Customer Experience & Operations Leader

Rate, USD
$34 / hour
Work schedule
Full Time,
Language skills
English
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About me

Competent in creating, planning, and executing new ideas and initiatives. Leader who effectively analyzes complex problems and turns around underperformance and support structures. Encompasses extensive knowledge gathering, information, identifying, and analyzing requirements and/or directives from higher, lateral, and subordinate organizations.


Professional area



Education

07/2011 AAS Anesthesia Technology @ Sanford Brown College
10/2000 AAS Office Administration @ Sanford Brown College

Experience

05/2018 Customer Service Coordinator @ Calumet Specialty

Key Highlights:
• Manage productivity of the team responsible for processing orders, claims and credit/rebills.
• Lead a team of 15 customer service reps
• Oversee account pricing updates/changes for all division accounts.
• Conduct quarterly reviews/evaluations on process improvements.

04/2011 - 08/2014 Manager - Anesthesia Support @ Memorial Hermann

Key Highlights:
• Managed support staff of 45 anesthesia technicians.
• Oversee a multi-million-dollar anesthesia supply budget
• Hands on support to Anesthesiologists during transplant and trauma surgeries
• Lead monthly training for equipment usage, intubation assistance and laboratory protocols


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