Customer Success Manager

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

I am a detail-oriented and highly ambitious professional with over ten years of experience working on various organizational levels. I excel at managing multiple schedules and ensuring effective communication within teams. My diverse background includes expertise in administration, project management, and planning, and I am always focused on finding solutions to challenges.


2008 Bachelor's Degree @ University of LaVerne


April 2021-May 2023 Quality Auditor @ Mears

– Conducted over 100 daily quality audits and inspections on plastic pipe fusions of various sizes, resulting in a 25% decrease in deficiencies before pipelines were buried underground.
– Prepared and presented immediate quality audit reports, averaging 15 per month, to senior operations for all submissions of defective or flagged plastic fusions, with 75% of findings conclusively requiring a cutout replacement.
– Led and managed a customer support team, overseeing daily operations and ensuring high-quality service delivery.

March 2020-2022 Team Lead (Customer Success) @ NextGen America

Managed and led a remote team of volunteers, effectively communicating company goals, safety practices, and deadlines to ensure successful project execution.
– Motivated team members and assessed their performance while providing support and training to management and keeping them informed of team accomplishments.
– Proficiently utilized Slack, HelpScout, ThruText, P2P, B2B, and SaaS involvement to enhance team productivity.
– Strategized proactive support initiatives, optimizing processes, and driving improvements in customer experience.

January 2019-2020 Research Writer @ The Survivant Organization

Translated complex information into lay terminology, demonstrating strong research skills and proficiency in using and maintaining databases.
– Successfully handled 15 writing assignments concurrently, meeting all deadlines with exceptional writing, copyediting, and proofreading skills.
– Expertly researched, organized, analyzed, and presented data to provide valuable insights.

May 2011-June-2013 Program Coordinator @ MOPs

Researched and executed engaging story times and programs for children as assigned by the Director, collaborating with contracted volunteers as needed.
– Managed the local hiring of childcare workers, overseeing payment and allocation of resources for smooth program operations.

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