Customer Success Manager

– Conducted over 100 daily quality audits and inspections on plastic pipe fusions of various sizes, resulting in a 25% decrease in deficiencies before pipelines were buried underground.
– Prepared and presented immediate quality audit reports, averaging 15 per month, to senior operations for all submissions of defective or flagged plastic fusions, with 75% of findings conclusively requiring a cutout replacement.
– Led and managed a customer support team, overseeing daily operations and ensuring high-quality service delivery.

Managed and led a remote team of volunteers, effectively communicating company goals, safety practices, and deadlines to ensure successful project execution.
– Motivated team members and assessed their performance while providing support and training to management and keeping them informed of team accomplishments.
– Proficiently utilized Slack, HelpScout, ThruText, P2P, B2B, and SaaS involvement to enhance team productivity.
– Strategized proactive support initiatives, optimizing processes, and driving improvements in customer experience.

Translated complex information into lay terminology, demonstrating strong research skills and proficiency in using and maintaining databases.
– Successfully handled 15 writing assignments concurrently, meeting all deadlines with exceptional writing, copyediting, and proofreading skills.
– Expertly researched, organized, analyzed, and presented data to provide valuable insights.

Researched and executed engaging story times and programs for children as assigned by the Director, collaborating with contracted volunteers as needed.
– Managed the local hiring of childcare workers, overseeing payment and allocation of resources for smooth program operations.