I am a passionate customer success professional with expertise in CRMs, customer success, client success, and calendar management. I believe in actively listening to others before taking action, as it allows me to provide the best possible support.
Guided by the golden rule, I strive to treat others how I want to be treated. This principle drives me to quickly resolve issues and ensure customer satisfaction. I take pride in actively listening, understanding needs, and delivering effective solutions.
Conduct in-depth analysis and risk assessments of contract terms and conditions to ensure compliance with legal, regulatory, and company standards.
Implement and maintain contract management systems, ensuring accurate and up-to-date contract data and documentation within Salesforce, Zoho, InTime, and Sage X3.
Develop and maintain strong relationships with clients, vendors, and internal teams, fostering open communication and resolving contract-related issues promptly.
Enhance operational efficiency by implementing standardized contract templates, optimized workflows, and industry best practices to streamline contract processes.
Managed 3 out of 7 brands with an average monthly margin of 900K, resulting in an 80% contract retention rate. Took on the responsibility of managing the onboarding process for new clients, contractors, and vendors across the United States and Canada.
Trained team members each month in the utilization of Salesforce, and Microsoft products aligning contract operations across 7 brands.
Developed customized plans with optimal terms for clients to streamline contract renewal processes.
Full recruitment process management including, arranging job interviews, negotiating salary, and closing successful contract placements within the finance/tech AWS ecosystem.
Proactive Business Development by seeking out and building relationships with new and existing clients to identify new roles and opportunities.
Established long-term relationships with contractors and clients, delivering net revenue growth over 6-month period. Skilled in utilizing innovative recruitment strategies, leveraging social media platforms, and utilizing applicant tracking systems to streamline hiring processes.
Maintain the highest level of confidentiality and discretion when handling sensitive information and executive calendars, adhering to established protocols and security guidelines.
Utilized Microsoft software to improve communication and uphold the organizational structure, thereby enhancing productivity.
Redesigned call center workflow, optimizing outbound appointment scheduling and improved client success rate. Liaisoned between call center, sales team, and supply team to ensure all client needs are met in a timely manner.
Instituted daily opening & closing procedures, analyzing store operations to ensure their effective execution & maximized performance.
Controlled inventory levels efficiently while continually measuring an increase of 20% profit margin annually from the previous year, and decreased operating costs.
Achieved an increase in sales target by stimulating market demand via personal testimonials and product demonstrations on the sales floor.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
