Customer Success

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

I am a passionate customer success professional with expertise in CRMs, customer success, client success, and calendar management. I believe in actively listening to others before taking action, as it allows me to provide the best possible support.

Guided by the golden rule, I strive to treat others how I want to be treated. This principle drives me to quickly resolve issues and ensure customer satisfaction. I take pride in actively listening, understanding needs, and delivering effective solutions.

Professional area


Aug 2015-May 2020 Hospitality Management @ Stephen F. Austin State University


Apr 2023 - Jul 2023 Contract Administrator @ 10th Revolution Group

Conduct in-depth analysis and risk assessments of contract terms and conditions to ensure compliance with legal, regulatory, and company standards.
Implement and maintain contract management systems, ensuring accurate and up-to-date contract data and documentation within Salesforce, Zoho, InTime, and Sage X3.
Develop and maintain strong relationships with clients, vendors, and internal teams, fostering open communication and resolving contract-related issues promptly.
Enhance operational efficiency by implementing standardized contract templates, optimized workflows, and industry best practices to streamline contract processes.

Jun 2021 - Apr 2023 Senior Contractor Success Consultant @ 10th Revolution Group

Managed 3 out of 7 brands with an average monthly margin of 900K, resulting in an 80% contract retention rate. Took on the responsibility of managing the onboarding process for new clients, contractors, and vendors across the United States and Canada.
Trained team members each month in the utilization of Salesforce, and Microsoft products aligning contract operations across 7 brands.
Developed customized plans with optimal terms for clients to streamline contract renewal processes.

Dec 2020 - Jun 2021 AWS Contract Recruitment Consultant @ 10th Revolution Group

Full recruitment process management including, arranging job interviews, negotiating salary, and closing successful contract placements within the finance/tech AWS ecosystem.
Proactive Business Development by seeking out and building relationships with new and existing clients to identify new roles and opportunities.
Established long-term relationships with contractors and clients, delivering net revenue growth over 6-month period. Skilled in utilizing innovative recruitment strategies, leveraging social media platforms, and utilizing applicant tracking systems to streamline hiring processes.

Aug 2020 - Nov 2020 Executive Assistant/Office Manager @ VRLocal

Maintain the highest level of confidentiality and discretion when handling sensitive information and executive calendars, adhering to established protocols and security guidelines.
Utilized Microsoft software to improve communication and uphold the organizational structure, thereby enhancing productivity.
Redesigned call center workflow, optimizing outbound appointment scheduling and improved client success rate. Liaisoned between call center, sales team, and supply team to ensure all client needs are met in a timely manner.

Oct 2017 - Mar 2020 Store Supervisor @ Bath & Body Works and White Barn

Instituted daily opening & closing procedures, analyzing store operations to ensure their effective execution & maximized performance.
Controlled inventory levels efficiently while continually measuring an increase of 20% profit margin annually from the previous year, and decreased operating costs.
Achieved an increase in sales target by stimulating market demand via personal testimonials and product demonstrations on the sales floor.

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