Latina in Tech | The X-Factor Sales Engineer | Creative Visionary

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
Spanish
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About me

Accomplished Sales Specialist with a decade of experience, adept at delivering exceptional customer service and leveraging data analysis skills.

Successful track record in leading and motivating cross-functional teams, fostering individual growth, and achieving outstanding sales performance.

Skilled at collaborating with sales teams and customer support to understand customers’ needs and provide tailored solutions for enhanced satisfaction and business growth.




Education

01/17/2017 to 08/10/2018 Bachelors Degree @ William Paterson University
12/2022 - 03/2023 Tech Sales and Sales Engineer Training @ Careerist

-100+ hours of Pre-Sales technical education and product training.
-Masking Discovery & Qualification to create proposals and deliver the best user experience.
-Creating demos, proposals, invoices, and other various documents and presentations.
-Negotiating and closing sales by agreeing to terms and conditions.
-Collaborating with sales, marketing, and management teams to develop solutions and accomplish objectives.


Experience

11/2015 – 06/2019 Customer Service Specialist @ Glam Boutique

• Surpassed quarterly sales targets by an outstanding 25% through persuasive product presentations and strategic promotions.
• Actively participated in training events and conferences, continuously enhancing product knowledge and refining skills to provide top-notch customer service.
• Implemented a highly effective 30-60-90 plan, resulting in significant monthly time savings, further allowing for increased focus on customer engagement and sales.
• Implemented comprehensive preventative measures, successfully eliminating merchandise theft losses, saving the company $140k annually.
• Discovered and resolved inventory discrepancies, successfully recovering lost revenue of $50k, demonstrating a keen eye for detail and financial acumen.

12/2020 - Present Eligibility Specialist @ Sutherland Healthcare Solutions

• Successfully built and maintained a portfolio of 3,000 accounts per month, demonstrating exceptional prospecting and lead generation abilities.
• Utilized Athena IDX and Smart Rev LAC (CRM) to manage and nurture sales pipelines, ensuring efficient and organized processes throughout the entire sales cycle.
• Cultivated and nurtured strong relationships with representatives from diverse businesses, indicating excellent interpersonal and communication skills that are essential for sales engineering roles.
• Successfully increased customer satisfaction by an impressive 25%, displaying the capability to understand customer needs and deliver solutions that fostered unwavering loyalty and encouraged repeat business.
• Mentored and guided 10+ staff members through comprehensive training courses, with a notable success rate of converting seven trainees into productive team members, illustrating strong leadership and coaching abilities.
• Employed Excel database management to meticulously track clients’ information, allowing for personalized interactions and customized solutions.
• Collaborated effectively with upper management during year-end billing and reporting processes, demonstrating teamwork and problem-solving skills in cross-functional environments.


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