Client service specialist

Rate, USD
$22 / hour
Work schedule
Full Time,
Language skills
English, Spanish
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About me

I am 26 years old i am bilingual fluent in spanish and english. I am able to work effectively in a team matter. Looking for a place with new opportunities to grow.


Professional area



Education

2015-2016 Business administration @ Hudson community college

(Some college) high school degree.


Experience

May 2022-August 2023 Client service specialist @ Tory Burch

▪ Trained on the following technologies and customer contact programs: Gladly, SAP, IBM (OMS), Sailthru
▪ Assist global clients with order status, product returns/refunds, product quality discrepancies.
▪ Responsible for product upselling, and proactively reaching out to clients regarding new Tory Burch Collections
▪ Interact with boutique and outlets to troubleshoot issues and educate on products and offerings
▪ Partnered with upper management when applicable to ensure appropriate changes were made to improve customer satisfaction
▪ Responsible for communications through two different customer channels (Email/Voice)


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