I am 26 years old i am bilingual fluent in spanish and english. I am able to work effectively in a team matter. Looking for a place with new opportunities to grow.
(Some college) high school degree.
▪ Trained on the following technologies and customer contact programs: Gladly, SAP, IBM (OMS), Sailthru
▪ Assist global clients with order status, product returns/refunds, product quality discrepancies.
▪ Responsible for product upselling, and proactively reaching out to clients regarding new Tory Burch Collections
▪ Interact with boutique and outlets to troubleshoot issues and educate on products and offerings
▪ Partnered with upper management when applicable to ensure appropriate changes were made to improve customer satisfaction
▪ Responsible for communications through two different customer channels (Email/Voice)
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
