I have worked in the recruitment administration field for 6 years, steadily moving up with in the department. Along with experience in interview scheduling and new hire onboarding, I have experience in auditing, training and development, and reporting.
o Assisted in managing a small remote team, located across the US.
o Organized schedules, workflows and shift coverage to meet expected business demands.
o Using a shared inbox and various spreadsheets, delegated daily tasks to team members based on current workload and skill level to optimize group productivity.
o Defined team directions and provided guidance to members.
o Worked with management, various departments and stakeholders on minor escalations.
o Reviewed and provided daily updates on the team’s productivity to upper management and the team.
o Conducted and completed weekly and monthly reports related to productivity and compliance audits and presented them to the team and upper management
o Planned and lead weekly team meetings to provide team metrics, recent updates, and communicate new and ongoing priorities to the team and management.
o Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
o Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
o Worked with compliance on internal reviews to ensure that the team was within SLA.
o Collaborated with various departments on continuous improvement processes.
o Created and managed digital files for training, reporting and record-keeping.
o Monitored operations and reviewed records and metrics to understand the teams performance.
o Conferred with other supervisors to coordinate operations and activities within or between departments.
o Organized team activities to build camaraderie and foster pleasant workplace culture.
o Continued to work with the larger team to provide a personalized and smooth candidate and hiring manager experience for both interview scheduling and offer/onboarding.
o Reviewed completed work to verify consistency, quality and conformance.
o Conducted weekly compliance audits on new position posting, interview scheduling, and offer letters.
o Created and implemented the training process for newly hired employees.
o Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
o Conducted training on new processes and provided refresher training to improve employee effectiveness and address areas of weakness.
o Composed correspondence, reports and meeting notes.
o Delegated daily tasks to team members to optimize group productivity.
o Helped mitigate and resolve interview scheduling and offer/onboarding issues by analyzing situation and implementing appropriate solutions.
o Leveraged specialized knowledge to act as subject matter expert within organization.
o Worked with the larger team to provide a personalized and smooth candidate and hiring manager experience for both interview scheduling and offer/onboarding.
o Communicated with candidates, hiring managers, and members of interview team to coordinate onsite, phone, and video interviews.
o Coordinated travel arrangements and completed expense reports for travel reimbursement.
o Collaborated with fellow team members to manage large volumes of claims.
o Remotely set up large scale interviewing events by scheduling and reserving rooms and working with various departments for set up, catering, and breakdown.
o Oversaw the background and onboarding process for up to 30 new hires at a time.
o Assisted candidates through their offer and onboarding process by answering questions concerning offer letters, background check, scheduling appointments for I-9 and fingerprinting, and FINRA paperwork.
o Processed hiring-related paperwork and ensured all was completed and filed for their first day.
o Prepared and maintained employment records using human resources management system software.
o Answered 30-50 incoming calls daily and maintained 200+ open claims concerning furniture delivery issues and warranty claims.
o Engaged in conversation with customers to understand needs, resolve issues and answer product questions with knowledgeable and friendly service.
o Liaised between customers, various departments, and key stakeholders to resolve issues and satisfy inquiries and requests.
o Created and maintained accurate records of customer interactions, transactions and thoroughly recording details of inquiries.
o Worked to de-escalate problematic customer concerns, maintaining a calm, friendly demeanor and if required, would escalate customer concerns to supervisors for immediate rectification.
o Placed and monitored orders for replacement furniture pieces over the phone and collected payment if not covered by warranty.
o Recommended products or services to suit client needs.
o Remained calm and professional in stressful circumstances and effectively diffused tense situations.
o Upheld quality control policies and procedures to increase customer satisfaction.
o Liaised between customers and retail buyers to expedite orders.
o Coordinated and planned investigations of claims to confirm compensability and coverage.
o Served as subject matter expert for non-standard coverage questions, property damage and collision.
o Collaborated with sales team members to stay current on inventory levels and resolve item issues.
o Coordinated with the delivery team, stores and clients to schedule deliveries.
o Monitored and responded to internet sales leads from the company website and third party sites within one business day.
o Managed online inquiries related to vehicle leases and purchases.
o Followed required scripts and guidelines for inbound and outbound sales calls.
o Using excellent verbal skills to engage customers in conversations concerning vehicle specs, price ranges, and package information to determine their needs and requirements for their future vehicle.
o Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
o Attended training sessions to build and enhance product knowledge and sales tactics.