• Remote communication and collaboration tools (e.g., Slack, Zoom, Microsoft Teams)
• Committed High Achiever
• Effective Cross Functional Communicator
• Solution Oriented Professional
• Online research and information gathering
• Time management and self-discipline
Specialization in Marital, Couple, Family Counseling/ Mental Health Counseling
• Communicate with and engage customers through voice channel.
• Research and problem solve to determine the best course of action
• Think proactively and set follow-ups as needed
• Multi-task on multiple screens using multiple applications
• Make conscious efforts to hear, understand, and empathize with customers.
• Email support- Utilize excellent verbal and written communication skills and troubleshooting and problem-solving skills to resolve complex issues with little or no supervision.
• Assist in managing a team of 8 volunteers, including training and task delegation
• Conduct case investigation in long-term care facilities through complaints
• Conduct annual assessments and visitations in long-term care facilities
• Typing and transcribing council meetings
• Plan and develop strategies to increase sales in territory
• Train team members on customer service strategies and techniques
• Develop and implement new sales strategies to update product lines
• Provide customers on product features information
• Meet monthly sales quota
• Manage and coordinate daily operations during shift
• Maintain high productivity and a consistent positive customer experience
• Monitor daily employee performance
Hard-working Medicine major currently attending Miami Dade College. Where my enthusiasm and collaborative spirit will be engaged in my workplace.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
My name is Bebe Ibvisayi Lashley. I am an immigrant from Zimbabwe who has lived in the USA for 22 years.
I have operations and management experience in Insurance, Finance, and Logistics, including oversight of up to 20+ staff.
