Customer Service Specialist

Rate, USD
$18 / hour
Work schedule
Full Time, Contract, Part Time,
Language skills
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

• Remote communication and collaboration tools (e.g., Slack, Zoom, Microsoft Teams)
• Committed High Achiever
• Effective Cross Functional Communicator
• Solution Oriented Professional
• Online research and information gathering
• Time management and self-discipline


2018-2020 Masters of Science in Counseling @ Barry University

Specialization in Marital, Couple, Family Counseling/ Mental Health Counseling

2016-2018 Master of Science in Psychology @ University of Phoenix
2010-2013 Bachelors in Criminal Justice @ Florida International University


2022-2023 Healthcare Customer Service Representative @ Chewy

• Communicate with and engage customers through voice channel.
• Research and problem solve to determine the best course of action
• Think proactively and set follow-ups as needed
• Multi-task on multiple screens using multiple applications
• Make conscious efforts to hear, understand, and empathize with customers.
• Email support- Utilize excellent verbal and written communication skills and troubleshooting and problem-solving skills to resolve complex issues with little or no supervision.

2018-2020 Administrative Assistance @ Long Term Care Ombudsman Program

• Assist in managing a team of 8 volunteers, including training and task delegation
• Conduct case investigation in long-term care facilities through complaints
• Conduct annual assessments and visitations in long-term care facilities
• Typing and transcribing council meetings

2016-2018 Territory Manager @ Papyrus Greetings Cards

• Plan and develop strategies to increase sales in territory
• Train team members on customer service strategies and techniques
• Develop and implement new sales strategies to update product lines
• Provide customers on product features information
• Meet monthly sales quota

2009-2016 Supervisor @ CVS Pharmacy

• Manage and coordinate daily operations during shift
• Maintain high productivity and a consistent positive customer experience
• Monitor daily employee performance

Recommend this talent

Recommend this specialist