Customer Success Professional

Rate, USD
$25 / hour
Work schedule
Full Time,
Language skills
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About me

Highly trained and professional customer success representative with multiple years of customer/client account management, technical support, and problem solving. Dedicated to providing superior experiences that leave customer feeling understood, educated, and informed. Decorated for leading with compassion, integrity, and honesty.

Professional area


05/2021 Bachelors of Science @ Chowan University

Social Science Studies


02/2022-07/2023 Bank Teller Supervisor @ PNC Bank

Supervised the daily functions and activities of the teller team. Ensured teller sales and service goals are met. Researched and resolved customer issues on personal savings, checking and line of credit accounts. Delivered prompt, accurate and excellent customer service.

04/2020-02/2022 Resource Team Member @ PNC Bank

Managing client bank accounts, including opening and closing accounts, and overseeing transactions. Processing deposits, payments, and withdrawals. Authorizing and evaluating overdrafts and loans. Handling other transactions, such as writing cashier checks or money orders, when necessary.

04/2017-04/2020 Sales and Service Representative @ PNC Bank

Selling products or services to customers, and representing the brand. This can include asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.

01/2015-01/2016 Technical Support Specialist @ Cox Communications

Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

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