Customer Service Specialist

Rate, USD
$25 / hour
Work schedule
Full Time,
Language skills
English
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About me

I am a dedicated and passionate customer service specialist seeking a position and company that will help me exercise and grow my talents in communication, team coordination, and time management.


Professional area



Education

2015-2018 Bachelor's Degree @ Grace College

English, minor in creative writing

2011-2015 Academic Honors Diploma @ Lapel High School

Experience

January 2023 - Present Family Services Counselor @ Dignity Memorial

Connected with communities of various parts of the Indianapolis area through prospecting of up
to 60 activities in a day by call, text, and email
• Engaged with clients at promotional events and personal appointments to build relationships and
establish values
• Coordinated with multiple funeral homes and funeral directors to ensure families’ needs were
fulfilled with 100% satisfaction before, during and after funeral and cemetery arrangements

May 2022 - December 2022 Customer Care Coordinator @ PulteGroup

Managed consistent communication with homeowners, vendors, and team members through
emails and calls to help complete efficient service and repairs on Pulte Homes
• Organized service notes, homeowner communication, and contractor/technician scheduling
information in Microsoft Dynamics and Microsoft Outlook
• Assisted with rollout of service-aid program to provide virtual assessment of service items for
homeowners

June 2021 - April 2022 Service Coordinator @ Renewal by Andersen

Communicated with service technicians and operations management at multiple locations to
organize and execute the installation of residential windows and doors
• Organized detailed notes of customer service requests and payments, technician appointments,
and warranty documentation through text, email, Salesforce, and Rforce LEX

August 2014 - May 2021 Shift Manager @ Noodles and Company

Managed point-of-sale system to help customers make purchases
Provided exceptional experience for patrons
Communicated with team members to make, organize, and deliver food orders effectively and efficiently


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