Customer Service Specialist

Connected with communities of various parts of the Indianapolis area through prospecting of up
to 60 activities in a day by call, text, and email
• Engaged with clients at promotional events and personal appointments to build relationships and
establish values
• Coordinated with multiple funeral homes and funeral directors to ensure families’ needs were
fulfilled with 100% satisfaction before, during and after funeral and cemetery arrangements

Managed consistent communication with homeowners, vendors, and team members through
emails and calls to help complete efficient service and repairs on Pulte Homes
• Organized service notes, homeowner communication, and contractor/technician scheduling
information in Microsoft Dynamics and Microsoft Outlook
• Assisted with rollout of service-aid program to provide virtual assessment of service items for
homeowners

Communicated with service technicians and operations management at multiple locations to
organize and execute the installation of residential windows and doors
• Organized detailed notes of customer service requests and payments, technician appointments,
and warranty documentation through text, email, Salesforce, and Rforce LEX

Managed point-of-sale system to help customers make purchases
Provided exceptional experience for patrons
Communicated with team members to make, organize, and deliver food orders effectively and efficiently