Customer Service Specialist

Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Maintained daily calendars, set appointments with clients.
• Processed payments and updated accounts to reflect balance changes.
• Managed more than 75 incoming calls per day.
• Assisted 15 visitors per hour by directing to appropriate personnel.
• Handled payment processing and provided customers with receipts and proper bills and change

• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Promptly acknowledged and warmly greeted each guest entering the store
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Helped customers by answering questions and locating merchandise.
• Initiated friendly conversation with customers to determine level of assistance required.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Calculated pricing, applied discounts and collected payments to process transactions.

• Create, modify, and add services to accounts based on customer specification and internal direction.
• Performed quality control inspections, status classifications and repair of returned inventory.
• Assisted in device troubleshooting.
• Perform system health checks, burn in, testing, and configuration of all assets.
• Provide financial analysis of inventory, revenues, expenses and costs of goods sold.
• Familiarity with telecommunications or other technical products.
• Ability to multi-task with a high degree of accuracy and a strong degree of problem- solving skills required.
• Demonstrated ability to work and communicate well with others in a team environment.
• Knowledgeable of Microsoft Office applications (Word, Excel, Access, and Outlook).
• Provision hardware, test, validate, and verify proper working order on a variety of devices including complex routers, cloud-voice equipment, prepaid products, rural broadband products, and more. Ensures that account or order status is accurately recorded in order systems.