Implementation Specialist

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

Experienced professional with a diverse skillset spanning healthcare recruitment, design, event management, and pharmacy operations. Proven track record of delivering empathetic client experiences and developing meaningful connections.


5/2025 BS in Chemistry @ University of Texas at Dallas


11/2022 - 7/2023 Healthcare Recruiter @ Prolink

Performed full cycle recruiting, managed constant pipeline of warm leads, and leveraged CRM software to further develop sales network.

3/2022 - Current Assistant Director/Co-Creative Lead @ PROPA Productions

Conceptualized ticketed events relevant to community trends, executed events on-site as an operations manager, and scouted local talent for promotional appearances.

4/2022 - 10/2022 Member Support Representative @ Calibrate

Conceptualized and executed launch of company’s first phone support line, acted as a subject matter expert for next-level customer service, and collaborated with cross-functional teams to streamline workflows and internal processes.

9/2021 - 4/2022 Fertility Pharmacy Technicican @ Alto Pharmacy

Coached peers through new policy implementation and provided constant guidance on best practices, all while maintaining a 4.8+ CSAT score and delivering empathetic customer service through phone, chat, and email.

8/2017 - 9/2021 Pharmacy Operations Manager @ Walgreens

Oversaw all day-to-day non-clinical pharmacy operations, collaborated with regional management to train over 300 local pharmacy technicians in COVID-19 testing procedures. Hired and managed a team of 11 pharmacy technicians (on average) and executed performance reviews.

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