Experienced professional with a diverse skillset spanning healthcare recruitment, design, event management, and pharmacy operations. Proven track record of delivering empathetic client experiences and developing meaningful connections.
Performed full cycle recruiting, managed constant pipeline of warm leads, and leveraged CRM software to further develop sales network.
Conceptualized ticketed events relevant to community trends, executed events on-site as an operations manager, and scouted local talent for promotional appearances.
Conceptualized and executed launch of company’s first phone support line, acted as a subject matter expert for next-level customer service, and collaborated with cross-functional teams to streamline workflows and internal processes.
Coached peers through new policy implementation and provided constant guidance on best practices, all while maintaining a 4.8+ CSAT score and delivering empathetic customer service through phone, chat, and email.
Oversaw all day-to-day non-clinical pharmacy operations, collaborated with regional management to train over 300 local pharmacy technicians in COVID-19 testing procedures. Hired and managed a team of 11 pharmacy technicians (on average) and executed performance reviews.