Experienced professional with a diverse skillset spanning healthcare recruitment, design, event management, and pharmacy operations. Proven track record of delivering empathetic client experiences and developing meaningful connections.
Performed full cycle recruiting, managed constant pipeline of warm leads, and leveraged CRM software to further develop sales network.
Conceptualized ticketed events relevant to community trends, executed events on-site as an operations manager, and scouted local talent for promotional appearances.
Conceptualized and executed launch of company’s first phone support line, acted as a subject matter expert for next-level customer service, and collaborated with cross-functional teams to streamline workflows and internal processes.
Coached peers through new policy implementation and provided constant guidance on best practices, all while maintaining a 4.8+ CSAT score and delivering empathetic customer service through phone, chat, and email.
Oversaw all day-to-day non-clinical pharmacy operations, collaborated with regional management to train over 300 local pharmacy technicians in COVID-19 testing procedures. Hired and managed a team of 11 pharmacy technicians (on average) and executed performance reviews.
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
I am a self-motivated, reliable and professional with editing skills and attention to detail.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
