Writer & Editor

I utilize a variety of platforms to secure small freelance work, including editing, short articles, and academic citation assistance. Comfortable with diverse writing and citation styles. Experience with ghostwriting, content writing, academic research, and historical nonfiction, including editing children’s books, creating PowerPoint presentations, drafting employee handbooks, and editing.I utilize a variety of platforms to secure small freelance work, including editing, short articles, and academic citation assistance. Comfortable with diverse writing and citation styles. Experience with ghostwriting, content writing, academic research, and historical nonfiction, including editing children’s books, creating PowerPoint presentations, drafting employee handbooks, and editing.
Skills: Chicago Style · MLA Style · Citations · Academic Writing · Creative Nonfiction Writing · Employee Handbooks · Written Communication · Proofreading · Editing · Writing · Creative Writing · Research · Microsoft Office

A ROTTWEILER EMPIRE RESCUE INC logo
Website AdministratorWebsite Administrator
A ROTTWEILER EMPIRE RESCUE INC · Part-timeA ROTTWEILER EMPIRE RESCUE INC · Part-time
Apr 2012 – Present · 11 yrs 5 mosApr 2012 – Present · 11 yrs 5 mos
Saratoga Springs, New York, United States · HybridSaratoga Springs, New York, United States · Hybrid
Began volunteering with Rottie Empire Rescue, a registered non-profit 501(c)(3) rescue organization, by fostering dogs. Due to my veterinary experience, often took on difficult cases, including behavioral issues due to abuse/neglect, serious medical conditions, or surgical candidates. After a few years, was tasked with managing the website, updating forms, and aiding with social media. In 2020 changed focus within the group, taking over the Cat Program. No longer manage the website, but instead oversee fundraising, foster homes, processing applications, and medical care for cats within the program. As the cat program is based primarily out of Benson’s Pet Center in Clifton Park, current responsibility is website administration.Began volunteering with Rottie Empire Rescue, a registered non-profit 501(c)(3) rescue organization, by fostering dogs. Due to my veterinary experience, often took on difficult cases, including behavioral issues due to abuse/neglect, serious medical conditions, or surgical candidates. After a few years, was tasked with managing the website, updating forms, and aiding with social media. In 2020 changed focus within the group, taking over the Cat Program. No longer manage the website, but instead oversee fundraising, foster homes, processing applications, and medical care for cats within the program. As the cat program is based primarily out of Benson’s Pet Center in Clifton Park, current responsibility is website administration.
Skills: WordPress · Animal Care · Appointment Scheduling · Employee Training · Professional Phone Skills · Written Communication · Editing

Hired as a part-time receptionist but quickly tasked with re-structuring client care protocols and record keeping. Created detailed reference materials for protocols and procedure guidance. Implemented a call-back system to track patient progress and increase client satisfaction, re-trained staff in proper usage of Avimark software to increase productivity, and created changes that eliminated costly missed charges. Excelling in conflict resolution, often handled sensitive cases to the benefit of both the pet and owner. Interviewed, hired, and trained new receptionists as well as cross-training other staff members and interns. Ensured the hospital was inviting, clean, welcoming, and memorable for clients and pets during a transition to a new practice owner and manager. During the transitional period between managers, Stepped into numerous roles to ensure the practice ran smoothly and trained the new manager before leaving interim position. With the addition of fresh staff and doctors, was tasked with completely restructuring the schedule and ensuring both staff and clients were comfortable and satisfied with the adjustments.Hired as a part-time receptionist but quickly tasked with re-structuring client care protocols and record keeping. Created detailed reference materials for protocols and procedure guidance. Implemented a call-back system to track patient progress and increase client satisfaction, re-trained staff in proper usage of Avimark software to increase productivity, and created changes that eliminated costly missed charges. Excelling in conflict resolution, often handled sensitive cases to the benefit of both the pet and owner. Interviewed, hired, and trained new receptionists as well as cross-training other staff members and interns. Ensured the hospital was inviting, clean, welcoming, and memorable for clients and pets during a transition to a new practice owner and manager. During the transitional period between managers, Stepped into numerous roles to ensure the practice ran smoothly and trained the new manager before leaving interim position. With the addition of fresh staff and doctors, was tasked with completely restructuring the schedule and ensuring both staff and clients were comfortable and satisfied with the adjustments.
Skills: Electronic Medical Record (EMR) · Animal Care · Veterinary Client Education · Client Relations · Appointment Scheduling · Employee Training · Business Process Improvement · Cashiering · Professional Phone Skills · Multi-line Phone · Written Communication · Medical Records · Phone Etiquette · Avimark · Microsoft Office

Hired as a veterinary assistant, the loss of the reception staff required me to step up to the role of front-end coordinator. As the sole receptionist, handling all incoming calls, client communications, and scheduling while maintaining a position as an assistant. Provided orientation and training to new hires, ran samples for laboratory testing, organized medical records, assisted with animal restraint, prepared and administration of medications, cleaned/sanitizing of instruments/facility, provided patient care, and excelled in client education and conflict resolution.Hired as a veterinary assistant, the loss of the reception staff required me to step up to the role of front-end coordinator. As the sole receptionist, handling all incoming calls, client communications, and scheduling while maintaining a position as an assistant. Provided orientation and training to new hires, ran samples for laboratory testing, organized medical records, assisted with animal restraint, prepared and administration of medications, cleaned/sanitizing of instruments/facility, provided patient care, and excelled in client education and conflict resolution.
Skills: Electronic Medical Record (EMR) · Vaccinations · Drawing Blood · Medication Administration · Medical History · Animal Care · Veterinary Client Education · Appointment Scheduling · Cashiering · Professional Phone Skills · Multi-line Phone · Written Communication · Medical Records · Client Services · Phone Etiquette · Avimark · Microsoft Office

Primary duties included assisting clients, handling appointments by taking a medical history, collecting samples for laboratory testing, managing medical records, discussing treatment plans, and addressing client questions. Assisted with surgical procedures, coordinated patient care, performed laser therapy for ailing pets, administered treatments and medications, and ensured the hospital was clean. Often aided with receptionist duties when needed, as well.Primary duties included assisting clients, handling appointments by taking a medical history, collecting samples for laboratory testing, managing medical records, discussing treatment plans, and addressing client questions. Assisted with surgical procedures, coordinated patient care, performed laser therapy for ailing pets, administered treatments and medications, and ensured the hospital was clean. Often aided with receptionist duties when needed, as well.
Skills: Animal Restraint · Purchase Orders · Charge Entry · Laboratory Skills · Vaccinations · Drawing Blood · Medication Administration · Medical History · Animal Care · Appointment Scheduling · Multi-line Phone · Medical Records · Phone Etiquette · Avimark · Microsoft Office