Customer Success Associate

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

Driven millennial with an expansive and diverse background in software technology, academia, administration, and customer service.




Education

2020-2022 Masters of Science, Psychology @ University of La Verne
2016-2017 Bachelors of Science, Psychology & Social Behavior @ University of La Verne

Experience

10/2022-Present Customer Success Associate @ Wolters Kluwer

-Oversee the lifecycle of 70+ customer accounts, interactions, and credit/collection activities.

-Manage the initiation and termination of services by efficiently handling office work and operating related computer systems.

-Successfully collaborate with customers, demonstrating exceptional skills in handling complaints, resolving issues, and maintaining positive relationships.

-Utilize financial and professional expertise to review clearance for delinquent accounts, contributing to the sector’s financial stability

02/2019-08/2021 Sales Support Associate @ CloudCompli, Inc.

-Supervised the requests for information, complaints, and inquiries of pending projects for 150+ customer accounts via telephone, email, and online customer portal.

-Collaborated with cross-functional teams, ensuring alignment with role standards and procedures to successfully train and evaluate five new employees.

-Coordinated customer service and software education activities to optimize workflow efficiency and data accuracy among team members and customers.

-Successfully drafted and implemented platform and onboarding scripts to streamline work processes and improve overall efficiency.

2018 Student Affairs Specialist @ University of California, Irvine

-Managed a team of 5 academic specialists to meet the needs of 130+ international students.

-Proactively oversaw VISA application contracts, student billing, and program functions contracts.

-Communicated complex information clearly and concisely, both orally and in writing, and effectively represented the university in student symposia.


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