With a strong educational foundation comprising a Bachelor’s degree in Psychology and a Master’s degree in Industrial and Organizational Psychology, I bring a unique blend of theoretical knowledge and practical insight. My academic journey has equipped me with a deep understanding of human behavior and motivation, as well as specialized skills in areas such as employee assessment, leadership development, and workplace dynamics. Despite limited traditional work experience, my rigorous academic pursuits have honed my analytical, problem-solving, and research abilities, allowing me to approach organizational challenges with a fresh perspective and a solid grasp of psychological principles. I am eager to apply my expertise to drive meaningful improvements in team dynamics, employee engagement, and overall organizational success.
Analyzed data, transactions, and customer accounts to identify patterns, trends, and anomalies indicative of fraudulent activities. Utilized fraud detection tools, software, and techniques to monitor and identify suspicious behavior or transactions. Prepared and maintained detailed reports and documentation related to fraud incidents, investigations, and outcomes. Documented fraud prevention strategies, processes, and control measures. Ensured compliance with regulatory requirements and reporting obligations related to fraud incidents. Collaborated with cross-functional teams, including security, legal, compliance, and customer support, to address and resolve fraud-related issues. Provided training and guidance to employees on recognizing and reporting potential fraud indicators. Utilized data analysis techniques and tools to identify patterns and trends indicative of fraudulent activities.
Efficiently managed a high volume of claims by accurately reviewing and verifying documentation submitted by customers. Ensured claims are processed promptly and within established guidelines. Conducted thorough investigations to determine the validity of claims. Collaborated with internal departments and external parties to gather necessary information and evidence. Analyze complex situations to make informed decisions regarding claim resolutions. Interacted with customers in a professional and empathetic manner, both written and verbally. Provided updates on claim status, request additional documentation as needed, and address customer inquiries promptly. Maintained detailed and accurate records of all claims, actions taken, and communication with customers and relevant parties. Generated reports summarizing claim trends, outcomes, and resolution strategies. Identified potential cases of fraud or suspicious activity while reviewing claims. Collaborated with the bank’s security and fraud prevention teams to prevent unauthorized transactions and protect customer assets.
Managed a high volume of incoming calls, emails, and in-person inquiries from clients, addressing their inquiries, concerns, and requests promptly and professionally. Developed strong rapport with customers by actively listening to their needs and tailoring solutions to meet their financial goals. Maintained a comprehensive understanding of the bank’s various products and services, including checking and savings accounts, loans, credit cards, and digital banking platforms. Effectively communicated product features and benefits to customers, aiding them in making informed decisions. Successfully resolved customer complaints and disputes, investigating issues thoroughly and collaborating with relevant internal departments to ensure swift resolution. Demonstrated strong problem-solving skills and a commitment to ensuring customer satisfaction. Proactively identified opportunities to present additional banking products and services that aligned with customers’ needs, effectively increasing the bank’s revenue and deepening customer relationships. Assisted clients in navigating online banking platforms, troubleshooting technical issues, and guiding them through digital transactions. Contributed to enhancing the bank’s digital literacy by providing clear instructions and guidance. Consistently met or exceeded established targets for customer satisfaction, response times, and issue resolution. Received positive feedback from customers through surveys and direct interactions.
Monitored and adjusted menus as needed to accommodate seasonal changes, ingredient availability, and special dietary requests. Oversaw the procurement and sourcing of food and supplies from approved vendors. Managed inventory levels to ensure an adequate supply of ingredients while minimizing waste and controlling costs. Established work schedules, assign duties, and evaluate performance to maintain a productive and efficient workforce. Provided ongoing training and development opportunities to ensure staff members are knowledgeable about food safety, sanitation, and dietary guidelines. Developed and managed the dietary department budget, including forecasting expenses and revenue, and monitoring financial performance. Ensured compliance with local, state, and federal regulations related to food safety, sanitation, and nutrition. Generated reports and analyze data to evaluate performance, identify trends, and make informed decisions.
Collaborated with dietitians and nutritionists to provide appropriate meals for individuals with special dietary needs. Managed inventory by monitoring food supplies and assisting in placing orders to maintain an adequate stock of ingredients. Maintained accurate records of food production, delivery, and consumption, ensuring proper documentation.