▪️Extensive experience in all hotel and restaurant operations.
▪️Aptitude in scheduling, organizing, purchasing and inventory and team management.
▪️Ability to develop strategies, maximize profit, concept development and meet deadline.
▪️Operate mostly in fast pace and high volume work environment.
▪️Focus on luxury standard, team building and service mind.
▪️Proven consistency, motivation and excellent communication skills.
▫️Oversee daily operations of the 2 restaurants (Wynwood – South Beach) ▫️Manage all Human Resources, Recruitment, Maintenance and Events ▫️Create new menu, catering concept and marketing campaign
▫️Increase sales and profitability by 10% within 6 months
▫️Reduce employee turnover by 10%
▫️Supervise inventory, product control, purchasing and payroll
▫️Managed departments including Restaurant, IRD, Banquet, Nightlife, Pool Cafe, Mini Bar
▫️Helped position the Hotel into the top 5 for brand Guest Satisfaction
▫️Created new concept, business strategies to increase overall F&B profitability and revenue
▫️Increased employee satisfaction from 62% to 88%
▫️Increased department guest satisfaction score from 66% to 75%
▫️Finalized all F&B capital expenses projects
▫️Launched new restaurant concept and marketing strategies
▫️Analyzed profit and loss and develop business financial strategies
▫️Supervised inventory control, purchasing, payroll and recruitment
▫️Nominated F&B Manager of the Year – Leadership Awards of Greater Miami and the Beaches Hotel Association 2018
▫️Managed departments including Banquet, In Room Dining and Mini bar
▫️Helped position the Hotel into the top 10 for brand Guest Satisfaction ▫️Supervised inventory control, purchasing, payroll and recruitment
▫️Created menu concept and business strategies, which increased revenue in Banquet
▫️Received Award for Manager of the Year at W South Beach 2016
Cherise Bullock Cassell is a PMP, CSM, and ITIL-certified Information Technology (IT) Professional with 23+ years of IT experience, inclusive of 18+ years of program / project management experience. She has a history of exceeding client expectations and building solid on and offshore teams.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
