▪️Extensive experience in all hotel and restaurant operations.
▪️Aptitude in scheduling, organizing, purchasing and inventory and team management.
▪️Ability to develop strategies, maximize profit, concept development and meet deadline.
▪️Operate mostly in fast pace and high volume work environment.
▪️Focus on luxury standard, team building and service mind.
▪️Proven consistency, motivation and excellent communication skills.
▫️Oversee daily operations of the 2 restaurants (Wynwood – South Beach) ▫️Manage all Human Resources, Recruitment, Maintenance and Events ▫️Create new menu, catering concept and marketing campaign
▫️Increase sales and profitability by 10% within 6 months
▫️Reduce employee turnover by 10%
▫️Supervise inventory, product control, purchasing and payroll
▫️Managed departments including Restaurant, IRD, Banquet, Nightlife, Pool Cafe, Mini Bar
▫️Helped position the Hotel into the top 5 for brand Guest Satisfaction
▫️Created new concept, business strategies to increase overall F&B profitability and revenue
▫️Increased employee satisfaction from 62% to 88%
▫️Increased department guest satisfaction score from 66% to 75%
▫️Finalized all F&B capital expenses projects
▫️Launched new restaurant concept and marketing strategies
▫️Analyzed profit and loss and develop business financial strategies
▫️Supervised inventory control, purchasing, payroll and recruitment
▫️Nominated F&B Manager of the Year – Leadership Awards of Greater Miami and the Beaches Hotel Association 2018
▫️Managed departments including Banquet, In Room Dining and Mini bar
▫️Helped position the Hotel into the top 10 for brand Guest Satisfaction ▫️Supervised inventory control, purchasing, payroll and recruitment
▫️Created menu concept and business strategies, which increased revenue in Banquet
▫️Received Award for Manager of the Year at W South Beach 2016