Administrative Assistant

Rate, USD
$25 / hour
Work schedule
Full Time, Contract, Part Time,
Language skills
English
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About me

A young inspiring artist that is looking to hone her creative and technical skills. A fast learner that
know how to pick up the ball and run with it. Understands the value of quality over quantity unless the
situation calls for both




Education

March 2018-Aug 2018 N/A @ Year Up

Information Technology

Aug 2013-Jan 2017 Associates @ Georgia State Perimeter College

Studio Art with a Minor inJapanese


Experience

Aug 2022 - Present Administrative Assistant @ Techromatic Inc.

• Create and track all new user accounts and changes in IT systems.
• Engage in regular contact with customers, communicate credentials to end users and be part of onboarding support calls and off-boarding sessions.
• Troubleshoot accounts access issues, and monitor permission allocation across various systems.
• Manage hardware shipments, creating shipping labels and coordinating with shipping companies and
recipients.
• Monitor and audit various spreadsheets and systems, reporting on any anomalies

Sept 2021-Jun 2022 Technical Support Representative @ ADT Secuirty

• Troubleshoot a variety of alarm systems remotely
• Building rapport through conversation and honest recommendations
• Inviting the customer to join a loyalty program if there is one
• Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed

Sep 2020 - Mar 2021 Insurance Agent @ USAA

• Thoroughly researching and analyzing insurance policies.
• In-depth practical knowledge of internal controls, risk assessments and compliance processes,
and applicable techniques for implementation of regulatory, compliance and legal requirements and
compliance processes • Promoting new insurance policies to existing customers.
• Maintain effective performance under conditions such as pressure of tight deadlines, rigorous
questioning of their work, and opposition and criticism from parties disagreeing with proposals
• Arranging insurance policies in an understandable fashion

Mar 2020 - Aug 2020 Customer Service Representative @ Bank of America

• Promptly resolve card holder inquiries by providing appropriate and accurate information.
• Attracts potential customers by answering product and service questions and suggesting information
about other products and services.
• Maintains financial accounts by processing customer adjustments.
• Keeping records of customer interactions, transactions, comments, and complaints

Sep 2018 - Mar 2020 Technical Project Associate @ ChartRequest

• Developed and maintained spreadsheets to track project progress, enabling accurate reporting of
project status
• Identified and escalated major technical issues to engineering for resolution
• Troubleshot technical issues and provided on-site technical support
• Provided technical support for end-users and resolved escalated technical issues


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