Administrative Assistant

• Create and track all new user accounts and changes in IT systems.
• Engage in regular contact with customers, communicate credentials to end users and be part of onboarding support calls and off-boarding sessions.
• Troubleshoot accounts access issues, and monitor permission allocation across various systems.
• Manage hardware shipments, creating shipping labels and coordinating with shipping companies and
recipients.
• Monitor and audit various spreadsheets and systems, reporting on any anomalies

• Troubleshoot a variety of alarm systems remotely
• Building rapport through conversation and honest recommendations
• Inviting the customer to join a loyalty program if there is one
• Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed

• Thoroughly researching and analyzing insurance policies.
• In-depth practical knowledge of internal controls, risk assessments and compliance processes,
and applicable techniques for implementation of regulatory, compliance and legal requirements and
compliance processes • Promoting new insurance policies to existing customers.
• Maintain effective performance under conditions such as pressure of tight deadlines, rigorous
questioning of their work, and opposition and criticism from parties disagreeing with proposals
• Arranging insurance policies in an understandable fashion

• Promptly resolve card holder inquiries by providing appropriate and accurate information.
• Attracts potential customers by answering product and service questions and suggesting information
about other products and services.
• Maintains financial accounts by processing customer adjustments.
• Keeping records of customer interactions, transactions, comments, and complaints

• Developed and maintained spreadsheets to track project progress, enabling accurate reporting of
project status
• Identified and escalated major technical issues to engineering for resolution
• Troubleshot technical issues and provided on-site technical support
• Provided technical support for end-users and resolved escalated technical issues