Market-savvy Customer Sales Manager offering operations management expertise and successful background driving sales success. I have managed sales effectively from initial planning stages through deployment and customer service.
Also, administering all back-end functions to keep team on-task and highly effective.
o Grew revenue with profitable pricing structures and strategic discount plans.
o Capitalized on emerging trends to sell new goods and services.
o Streamlined business functions, advising partners on policies and operating procedures.
o Demonstrated products and features at trade fairs and shows.
o Maintained supply quality by enforcing procurement policies and procedures.
o Elevated team productivity using practical training and motivational strategies.
o Focused sales and marketing efforts on customer preferences and consumer trends.
o Resolved faulty product complaints with replacement and return policies.
o Oversaw clerical staff, directing and monitoring sales activities.
o Worked with marketing to develop multi-channel advertising campaigns.
o Promoted products at meetings, conferences and trade shows.
o Directed and coordinated sales for new and existing items and services.
o Sustained high customer satisfaction rates with problem resolution and feedback loops.
o Boosted interest in company offerings through promotional events and initiatives
o Determined promotional needs before calculating budgets.
o Maximized ROl via targeted promotions and value-driven products.
o Persuaded potential customers to purchase items using demos and product samples.
o Developed and controlled sales programs through staffing and training initiatives.
o Evaluated marketing potential for store locations using statistical data.
o Increased revenue by implementing a new business strategy.
o Identified areas of improvement and proposed corrective actions that reduced compliance issues by 28%.
o Negotiated with vendors to create a mutually beneficial agreement.
o Administered multi-unit management of branch locations in 10 divisions.
o Executed strategies that outperformed sales targets consistently.
o Assisted sales team in achieving monthly sales targets by providing excellent customer service.
o Maintained accurate records of customer interactions and transactions.
o Conducted market research to identify new sales opportunities.
o Provided administrative support to the sales team.
o Coordinated with other departments to ensure timely delivery of products and services.
o Responded to customer inquiries and resolved complaints in a timely manner.
o Maintained a clean and organized work environment.
o Overall care of staff and their well-being.
o Presentation of store and advertising displays.
o Recruiting, performance management, and workplace scheduling.
o Product management, including ordering, receiving, price changes, handling damaged products, and returns.
o Team Development, facilitating staff learning training, and development.
o Problem solving, handling unusual circumstances.
o Understood the customer service principles.
o Handled problems and questions to customers
o Basic computer applications in stores management and materials control (Oracle, JET).