Dear Hiring Manager,
• Are you looking for an Information Technology Professional with:
• 10 years of hands-on experience in Information Technology?
• Knowledge of the latest technology in Cisco?
• Excellent written and oral communication skills?
• With a passion to learn and to increase his skills?
• With experience with managing people in a global environment?
• With experience with End point security, security operations center, and penetration testing?
If so, then look no further. You will see from my enclosed resume that I meet all of these qualifications
and more. After obtaining my Master’s Degree in Information Security from Southern New Hampshire
and 10 years of extensive experience in the field of IT, particularly in Computer Networks, I feel
confident in my ability to become the most valuable member of your organization.
As I have diverse experience in Network and System Administration, especially with Cisco and
Windows devices, I would be able to contribute effectively to your bottom line. I am also experienced
with device implementation, users training, and network maintenance on a day-to-day basis. I have a
track record of reducing overheads and expenditures by procuring the most efficient and economical
devices and utilizing limited resources efficiently.
Furthermore, I am enrolled in the Cisco Certified Network Associate boot camp with a scheduled exam
upcoming. My resume is enclosed for your perusal.
It would be a great pleasure to meet with you to discuss my qualifications and experience in detail. I am
available to speak with you regarding this anytime.
Thank you for your time and consideration. I look forward to speaking with you further.
Managed all CISCO and CISCO Systems; Utilized all network protocols i.e. OSPF, RIP (2), EIRGP, SolarWinds, SAP, VMWare, etc.
Prepared complex reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
Served as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participated in developing strategic plans for systems/applications development and modification within area of expertise.
Installed and configured hardware and software components
Upgraded systems to enable compatible software; installed & upgraded antivirus software. Evaluated and tested new technology &troubleshooted hardware and software issues.
Assisted in creating a virtual desktop environment that enables 1700+ users to access RW’s network via the cloud
Detected several vulnerabilities, system risks, and cyber threats to the security of 5000+ customer information. Splunk, Cisco ISE, Wireshark, Collab, etc…
Conducted sweeping network audits to identify security weaknesses and implemented 10+ solutions that reduced future breaches by 87%.
Designed a new database modeling technique that boosted data analysis time by 73% YoY.
Trained, lead and provided technical guidance to professional and technical staff assigned to operating systems, network infrastructure, business systems analysis and application development, database administration, and/or telecommunications systems. Directed the work of peers and/or subordinate professional information technology staff.
Play an instrumental role in designing, implementing and continuously improving Incident, Problem and Change Management processes, (i.e. Service Management professional) Launch Readiness Planning and Runbook creation for Incident Management processes for Incident and Crisis event handling (aka Critical Incident Playbook)
Provide Training, Coaching and Guidance to internal teams, evangelizing Problem Management best practices throughout the organization.
Establish Metrics and Reporting to create visibility into adoption and effectiveness of processes. Oversee junior engineers to ensure procedures are adhered to in the NOC and cross-train to enhance skill set with colleagues.
Coordinate all internal resources and vendors in Triage, Root Cause Analysis and Restoration of critical application and system incidents.
Participate in critical Incident Management 24/7 rotation.
Research, POC and recommend updates, patches, replacements or upgrades to current NOC Software tools and Monitoring systems.
Identify opportunities to gain efficiency and quality of service through automation; leverage those opportunities utilizing your hands-on scripting skills.
Installed and configured computer networks and systems while managing network operations daily.
Identified and solved any problems that arose with computer networks and systems with NOC tools like SolarWinds, WhatsApp Gold, Remedy and Heat ticketing systems, Dynatrace, Splunk, Wireshark, and ConnectWise.
Consulted with clients to specify system requirements and design solutions. Budgeted for equipment and assembly costs.
Assembled new systems.
Maintained existing software and hardware and upgraded any that had become obsolete. Monitored computer networks and systems to identify how performance could be improved. Worked with IT support personnel.
Provided network administration and support.