With a background in Human-Computer Interaction, working with end-users is my bread & butter
I’m UX-everything, from research -> design -> development
B.S. in Human-Computer Interaction
M.S. in Information Design and Strategy
• Led product discovery to create software roadmaps, executing 15+ features with continuous iteration based on stakeholder feedback
• Developed and conducted a UX research study with 100+ users to highlight in-app optimizations that saved 18+ hours of lost productivity per week
• Shortened new farm deployment by 6+ hours after establishing an advanced hardware-to-software architecture
• Reduced user time-to-action by over 20% after completing a mobile application redesign of 30+ screens and user journeys
• Significantly enhanced data accessibility and extraction for end-users by designing and developing a new client telehealth portal for database management, reducing the process from 2 weeks to less than 2 days
• Led competitor research on telehealth applications, informing Go-To-Market strategies that boosted user acquisition and retention
• Drove substantial lead generation results, generating 5000+ Marketing Qualified Leads and 2000+ Sales Qualified Leads by designing and optimizing digital interactions between B2B marketing and sales teams
• Accelerated warm lead hand-off time from marketing to sales by 67%, diminishing the process from 3 weeks to less than 1 week by constructing and implementing predictive lead scoring models
• Documented the end-to-end user flows to solve various usability issues by performing iterative stages of heuristic analysis for the system UI
• Reduced 10,000+ lines of excess code by building modular, reusable, and scalable Angular Typescript components
• Provided data briefs after conducting attitudinal research studies with 5+ focus groups with 50+ participants to frame feature enhancements for a core John Deere UX framework
• Reduced the time to build front-end systems by several days by utilizing research data to build 10+ UI components and 5+ page templates
• Solved run-time issues regarding Docker container deployment by investigating Kubernetes as a software solution
• Streamlined the process of Docker container management, deployment, and scaling by creating a web app utilizing Vue.js and Kubernetes to allow for an easier visualization of container scheduling and version control
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
