As a former Account Manager for my Direct Sales & Support role, I have gained extensive knowledge in building trusted customer relationships that strategically align with high quality services that has been shown to produce revenue growth and retention. In addition, I have also been shown to have a high performance in managing end-to-end customer relationships to ensure customer satisfaction, growing existing relationships, and contract negotiation. I also have a strong commitment to post-sales interactions in helping customer with resources and support to any issues he/she or the company might be facing while building that continues relationship with new or existing clients.
I am a dynamic and driven leader with over 10 years of progressive leadership experience across multiple retail and computer software industries. I have progressed through attention to detail in every aspect of my work — I lead through example and improve my team’s performance by inspiration and dedication to their needs and on-going development. My management skills range from training and development, budget analysis, customer service initiatives, high-dollar procurement, and seasonal volume forecasting.
I strive to build upon my history of business success with disciplined and well-organized work habits. In hopes, I wish to expand my achievements and motivate others toward the company’s vision and goal.
•Senior Account Manager with Delivered value by making customers passionate advocates through value realization of their investment in Microsoft products.
•Spearheaded successful contract renewals for multiple customers, showcasing the tangible value of their investments in Dynamics 365 CRM & ERP and Power Platform, resulting in a 95% renewal rate.
•Expand network with Account Team to grow book of business with enterprise customers to build personalized relationships with the help of the Surface Specialist Team.
•Executing on lead opportunities with resources and partners to cross-sell, up-sell, and co-sell, as well as generating new account lead. Utilizing services (e.g., LinkedIn Sales Navigator & Salesforce).
•Collaborating with extended sales team, Microsoft partners, and marketing to lead business analysis to pursue high-potential customers and emerging opportunities to optimize the portfolio and facilitate customer innovation.
•Executing on lead opportunities with resources and partners to cross-sell, up-sell, and co-sell, as well as generating new account lead. Utilizing services (e.g., LinkedIn Sales Navigator, Dynamics 365, & Salesforce).
•Support customers on Windows, Office 365, and Cloud with commercial and consumer solutions to help enable customers to realize the benefit of our products and services.
•Collaborate with business and community teams on training organizations, and individuals on Microsoft technologies to help grow their business using our services.
•Effectively communicate with customers, co-workers, support chain personnel, and OEMs to ensure a seamless Answer Desk experience to better understand customer’s priorities for best customer experience.
•Maintain ongoing expertise with Microsoft products and services to ensure as device captain that all in-store units are competent.
•Drive technical collaboration and engagement (Product Engineering teams, Services, Support) by collaborating on cross-team and cross-product Microsoft 365 issues.
•Bring a high level of engagement and strategies with our Net Promoter Score card (NPS), with scores staying in the 90% and higher range.