Sales Operations

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

I’m a strategic sales and innovation leader with a proven track record of success in driving revenue growth through relationship building, cross-functional collaboration, and data-driven decision-making.




Education

2010 Bachelors Degree @ University of Minnesota
2023 Diploma @ Glasgow Caledonian University

UX Design & Research


Experience

2022 Strategic Partnerships Manager @ Vouch

Developed and led the Vouch go-to-market strategy for platform partners across the US, identifying new growth opportunities and product market fit for the revenue generation team.
▪ Led API product integration and partnership strategies, including successful collaboration with WeWork resulting in 3,000 new applications.
▪ Conducted analysis and documentation on market growth for platform partners, connecting with executives to design, identify, and execute on areas for collaboration, analyzing product fit.
▪ Leverage consumer insights to guide product development and technical storytelling.
▪ Collaborate cross-functional teams to streamline data-driven sales planning, category management, and
marketing to develop strategies and execute partner launches.
▪ Developed and implemented customer engagement plans to deliver gross sales, net revenue, to meet Key
performance Indicator’s (KPI), and sales targets.
▪ Re-designed user flow for Vouch Perks page, increasing traffic 150%.
▪ Designed and led sales event training for the Account Executive team to generate potential new business.
▪ Mentored and coached sales team members to drive new business with external partners.

2020 Strategic Partnerships Growth Manager @ Upside

Developed and led the GTM growth strategy for Restaurant Saas solutions, growing Upside’s retail footprint from 1,500 to 40,000+ in 18 months using data analytics, market research, and cross-functional collaboration.
Nextpoint, Chicago IL
Sales Operations Consultant
Continued…
▪ Conducted client market research and leveraged data analytics to identify new markets and exceed KPIs.
▪ Leverage consumer insights to guide product market development and technical storytelling.
▪ Spearheaded key initiatives for strategic marketing, pipeline creation, and customer adoption to promote Upside.
▪ Created and developed sales playbook and cross-functional SOP’s for Product, Hub Operations, and Location
Operation teams to develop robust processes and exceed KPIs.
▪ Worked cross-functionally with executive partners to forecast KPIs and expansion strategy.
▪ Collected, analyzed, and summarized data from sales events to drive actionable insights and improve marketing
initiatives for consumer expansion, increasing order volume 64%.

2018 Enterprise Customer Success Manager @ Uber

Prepared and led client-facing QBRs, presenting data visualization charts on performance to expand C-suite relationships, understand customer goals, and identify creative ways to deepen the CPG relationships.
▪ Analyzed partner operating plans to identify areas for improvement, expand gross sales, net revenue, key performance Indicators (KPI), and sales targets, resulting in 40% increase in YOY volume.
▪ Prepared and led client-facing QBRs, presenting data visualization charts on performance to expand C-suite relationships, understand customer goals, and identify creative solutions to roll out new offerings.
▪ Orchestrated cross-functional sales planning, category management, and finance operations, decreasing outstanding AR collections from $800K to $150K in three months and lowering days to invoice.
▪ Managed and mentored a team of Account Management to maximize profit, ROI, and optimize performance.
▪ Streamlined pricing model with Nestle CPG Executives to roll out multi-year RFP’s.
▪ Graduate of inaugural Longhaulers capstone program, presenting sustainability project to Uber executives.

2014 Enterprise Customer Success Manager @ Grubhub

Prepared and led regular client-facing QBRs, presenting data visualization charts on performance to expand C-suite relationships, understand customer goals, and identify creative ways to deepen the relationship.
▪ Cultivated executive relationships to initiate franchisee introductions, resulting in over $4M in monthly revenue.
▪ Deepened client relationships to implement API confirmation process, resulting in 40% increase in YOY volume.
▪ Spearheaded Grubhub affiliate Marketing Promotion with Snapchat, increasing app orders 220%.
▪ Leveraged Salesforce to identify new business opportunities, detail client conversations, and track sales pipeline.
▪ Managed a team to maximize Ad Revenue, ROI, and optimize growth.


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