I have seven years of experience in technical support and leadership roles, with strengths in complex issue resolution, team leadership, and efficient problem-solving. Proficient in help desk software, remote support tools, and CRM systems, I adapt quickly to new technology and concepts. My track record of exceptional customer support, cross-team collaboration, and process enhancement highlights my dedication to achieving objectives and adding value to organizations.
Graduated on Dean’s list with a 3.8 GPA, joined Phi Theta Kappa and Mu Alpha Theta.
Orchestrated seamless patient processing and check-in procedures through adept utilization of Epic EMR system.
Proactively engaged patients for annual wellness checkups, ensuring comprehensive healthcare maintenance.
Provided comprehensive training, guidance, and operational support to office staff, contributing to enhanced workflow efficiency.
Demonstrated mastery in Epic EMR for accurate and efficient patient information management.
Spearheaded meticulous scheduling and organization of physician appointments, elevating patient care coordination to new heights.
Exemplified precision in the collection of patient co-pays and meticulous verification of Medicaid/Medicare details.
Adeptly documented patient information within the comprehensive Epic EMR system, ensuring impeccable accuracy and compliance.
Skillfully managed end-to-end insurance claims processing and payment procedures, optimizing revenue streams.
Expertly conducted expedient patient intake via walk-in triage and ambulance reception,
maintaining an organized and efficient flow.
Pioneered and facilitated specialized workshops on time management and study skills, equipping students with valuable tools for academic success.
Collaborated closely with cross-functional teams to design and implement innovative strategies for enhancing student engagement and participation.
Leveraged strong analytical skills to assess student performance metrics, allowing for tailored interventions and support to drive improved outcomes.
Orchestrated and executed engaging and educational programs for children, attracting increased patronage and fostering a vibrant learning community.
Spearheaded the curation and organization of the library’s extensive collection, ensuring easy access to resources and optimizing the user experience.
Provided proactive customer service to a diverse range of library patrons, adeptly addressing inquiries and resolving issues to uphold a positive atmosphere.
As a multifaceted analyst and engineer with 7 years of experience in the intel and tech industries, I possess a diverse skill set that allows me to contribute to a wide range of technical projects.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
