Technical Support and Operations Specialist

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

I have seven years of experience in technical support and leadership roles, with strengths in complex issue resolution, team leadership, and efficient problem-solving. Proficient in help desk software, remote support tools, and CRM systems, I adapt quickly to new technology and concepts. My track record of exceptional customer support, cross-team collaboration, and process enhancement highlights my dedication to achieving objectives and adding value to organizations.

Professional area


01/2018-05/2019 Associate of Arts @ Pearl River Community College

Graduated on Dean’s list with a 3.8 GPA, joined Phi Theta Kappa and Mu Alpha Theta.


12/2022 - 08/2023 Access Coordinator II @ University of Arkansas for Medical Science

Orchestrated seamless patient processing and check-in procedures through adept utilization of Epic EMR system.
Proactively engaged patients for annual wellness checkups, ensuring comprehensive healthcare maintenance.
Provided comprehensive training, guidance, and operational support to office staff, contributing to enhanced workflow efficiency.

08/2022 - 12/2022 Medical Support Representative @ Mercy Clinic Lowell

Demonstrated mastery in Epic EMR for accurate and efficient patient information management.
Spearheaded meticulous scheduling and organization of physician appointments, elevating patient care coordination to new heights.
Exemplified precision in the collection of patient co-pays and meticulous verification of Medicaid/Medicare details.

08/2021 - 06/2022 Registration Paser @ Forrest General Hospital

Adeptly documented patient information within the comprehensive Epic EMR system, ensuring impeccable accuracy and compliance.
Skillfully managed end-to-end insurance claims processing and payment procedures, optimizing revenue streams.
Expertly conducted expedient patient intake via walk-in triage and ambulance reception,
maintaining an organized and efficient flow.

08/2019 - 05/2021 Peer Mentor @ Triad - Americorps

Pioneered and facilitated specialized workshops on time management and study skills, equipping students with valuable tools for academic success.
Collaborated closely with cross-functional teams to design and implement innovative strategies for enhancing student engagement and participation.
Leveraged strong analytical skills to assess student performance metrics, allowing for tailored interventions and support to drive improved outcomes.

05/2015 - 08/2019 Youth Services Coordinator @ Lamar County Library System

Orchestrated and executed engaging and educational programs for children, attracting increased patronage and fostering a vibrant learning community.
Spearheaded the curation and organization of the library’s extensive collection, ensuring easy access to resources and optimizing the user experience.
Provided proactive customer service to a diverse range of library patrons, adeptly addressing inquiries and resolving issues to uphold a positive atmosphere.

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