After 10 years of thriving but not feeling fulfilled in customer service, I knew that I needed to do something I was more passionate about. I first started learning how to code independently, found I loved the challenge and so I sought out a boot camp to grow in knowledge and become certified. I now have a foundational understanding of full-stack development in Java and Java-Script. Liking to focus more on back-end development I have worked both individually and in teams to complete projects building applications.
Use acquired knowledge and resources available to research and enforce policies and/or guidelines in order to resolve customer conflicts while acting as an extension of Root as well as training new Customer Experience Representatives.
Handle escalations from Customer Experience Representatives calls, emails, and chats with call-outs and email follow-up with 92% QA over 5 months.
Work HelpDesk to assist Customer Experience Representatives’ questions for best response with 90% average QA over 5 months.
I’m a data scientist with a Ph.D. in Cognitive Psychology and a graduate minor in Computer Science.
I am a results-driven full-stack developer with a Bachelor’s degree in Electronic and Electrical Engineering and over 5 years of professional experience. My expertise lies in utilizing cutting-edge technologies such as Node.js, React, AWS, CircleCI, and databases like MongoDB, MySQL, and Postgresql.
Technically sophisticated professional with extensive experience leading IT teams, project management, cybersecurity program development, business innovation, and systems virtualization. Expert in developing innovative solutions and secure technology plans that provide value, align with business objectives, and follow industry best practices.
Dedicated IT professional with a solid foundation in Desktop Support Level II, seeking to transition into an entry-level cybersecurity role. I bring a robust set of transferable skills, including technical troubleshooting, networking knowledge, vulnerability assessment, and a keen understanding of user behavior.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
