IT Program Manager Level 4

Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems, and key processes. Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications. Facilitated the best user experience through continuous support, training classes, webinars, improvements, and communication of system changes. Attended regular client meetings to report project progress and address questions. Resolved escalated issues by serving as subject matter expert on wide-ranging issues. Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes. Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.

Complied with established internal controls and policies. Performed routine closings, maintained clean, accurate, and accessible records, and kept a close eye on transaction updates throughout each quarter. Established and enforced internal controls, workflows, and policies for tracking, reconciling, and reporting on accounting activities. Checked payroll, vendor payments, commissions, and other accounting disbursements for accuracy and compliance. Performed banking, business administration, and financial tasks to guarantee five-star service for clients. Prepared internal and regulatory financial reports, balance sheets, and income statements. Identified improvement changes regarding key processes for internal controls and accounting procedures.

Complied with established internal controls and policies. Performed routine closings, maintained clean, accurate, and accessible records, and kept a close eye on transaction updates throughout each quarter. Established and enforced internal controls, workflows, and policies for tracking, reconciling, and reporting on accounting activities. Checked payroll, vendor payments, commissions, and other accounting disbursements for accuracy and compliance. Performed banking, business administration, and financial tasks to guarantee five-star service for clients. Prepared internal and regulatory financial reports, balance sheets, and income statements. Identified improvement changes regarding key processes for internal controls and accounting procedures.

Manage a team of Project Analysts and Software Engineers. In addition, provide project and portfolio management-related direction. Assess relevant data. Advise and provide insight and recommendations on product development and segmentation strategies. Work with Operations and Technology. Develop and manage product metrics and reporting. Manage product approvals. Compliance.