Experienced Customer Service Specialist with a proven track record of delivering exceptional support and cultivating positive client relationships. Adept at identifying and addressing customer needs, resolving inquiries, and ensuring overall satisfaction. Possessing a strong foundation in active listening, problem-solving, and effective communication, I am dedicated to upholding the highest standards of service excellence. With a deep understanding of various customer service methodologies, I consistently contribute to optimized processes, team collaboration, and the attainment of organizational goals. Seeking to leverage my expertise to enhance customer experiences and drive continued success.
Shadowed daily with Snohomish County’s Centralized Applications Coordinator. Sat in with new and existing clients and learned new information about the application process. Attended weekly meetings with property managers, discussed current issues and concerns within the properties. Watched pre- requisite WSHFC Tax Credit Training video, and gathered new insight in each form. Participated in social justice meetings online, understanding racism and current social issues.
Continuous customer connections while making drinks to order. Cash handling and food handling. Coaching other baristas to standards.
Daily tasks of filing checks and cash reconciliations. Daily use of Microsoft Office Apps including Word, Excel, and Outlook. Answering phone calls and answering general questions, redirecting as needed. Data entry, culminating, and entering into excel. Paying customers by cash or check based on written laws/ requirements. Office work environment. Assisting accountants with small projects.
Made drinks to order. Experience with the register. Pulled frozen sandwiches and pastries for the next day. Heated up sandwiches and pastries for customers. Interacted with customers after handing out their drinks.