With a diverse background in Pharmacy, Healthcare, and Chemical Manufacturing, coupled with my education in Data Analytics and Project Management, I bring a unique blend of technical expertise and strategic thinking to product and operations roles. My experience as a Technical Services Specialist and Quality Assurance Specialist involved meticulous data migration and digitization, demonstrating my strong attention to detail and process improvement skills. Additionally, my tenure as a Customer Success Analyst showcased my ability to optimize software usage, solve complex problems, and collaborate across teams effectively. My commitment to continuous learning and my proficiency in data analysis tools further underline my suitability for roles that require a blend of technical prowess and operational acumen.
● Assisted in migration and digitization of 50 years worth of data into an online database accessible by the entire organization globally
● Navigating the database and performing specification matches for chemicals desired by the end-user
● Establishing good relations with suppliers and vendors in order to maintain good working relationship
● Maintaining and creating official documentation concerning our raw material
● Managed customer complaints and conducted investigations, collaborating with cross-functional teams for effective resolution.
● Provided investigation reports to customers, ensuring satisfaction and compliance.
● Closed out more than 1000 support tickets closed involving radiology programs and network troubleshooting
● Utilized large relational database to solve myriads of issues for clients and patients alike
● Created multiple complex workflows for multiple clients Configured and troubleshooted network engineering issues and radiology workflow and protocol
● Developed standard operating procedures and internal processes related to program
● Collected, organized and modeled data using SQL and Python for presentations to clients