Customer Care Specialist

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

I have over 10 years in Customer Service Experience. I am a multi-tasking, multi-talented professional and I have a true passion for helping people. I am currently training in the IT field and have an extensive training history with multiple Operating Systems and Software tools across various devices. I believe that empathy is a very important skill to master when working in any customer/ client facing position. I have been considered organized, efficient, proficient with time management and a quick study by past employers and peers. I am 110% to mastering anything I decide to invest my time into.


Professional area



Education

8/05/2023 Information Technology @ Coursera

Experience

09/2022-06/2023 Student Climate Staff @ School District of Philadelphia

Assist security and instructional personnel on monitoring students’ activities and in patrolling.
Help to maintain order in the dining areas during lunch periods and the school play areas during recess.
Ensure that students clean their respective eating areas prior to leaving the cafeteria, removes residual debris in between lunch periods as needed, and may assist in delivering lunches to students.
Serve as teacher’s assistant, aiding students with their daily academic work.

02/2022-08/2022 Direct Support Specialist @ KenCrest

Organize and facilitate scheduling of appointments, visitations and meals for a small group of developmentally disabled adults
Act as liaison to physicians and family by reporting changes in condition and maintaining documentation
Complete 95% of job duties with minimal supervision
Utilize critical thinking & problem solving skill in order to independently respond to urgent situations

10/2020-02/2022 Customer Care Associate @ Macy's

Manage customer conversations via multiple support channels (in-person, phone, email or online) to enhance customer experience
Monitor sales floor to oversee customer satisfaction and proactively handle complaints before elevating to a superior
Maintaining Customer Satisfaction by utilizing time management & multitasking skills catering to multiple customers at a time
Stay current on all services and products in order to help with customer accounts and transactions
Use Point of Sales system to process orders, payments and returns
Manage Customer Relations via internal CRM Software interfaces

03/2016-10/2020 Marketing Administrator @ Printmail Solutions

Support seven sales representatives with the logistics of company booth at industry conference, including arrangement of travel, lodging, and vendor payment
Compile, ship and track “Conference Kits” for timely arrival at event
Maintain inventory and restocking of office supplies and promotional products using Microsoft Excel
Improve job role efficiency by 70% reducing the 5 day process down to 2 max. Using critical thinking & strong problem solving skills.
Manage Customer Relations data with SalesForce platform


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