Customer-centric professional dedicated to delivering exceptional client experiences.
Proven track record in building strong relationships, aligning solutions with client needs, and driving customer satisfaction.
Skilled in solution-oriented support, cross-functional collaboration, and metrics-driven success.
Adept at enhancing retention rates, advocating for clients, and fostering brand loyalty.
Excited to contribute to customer success initiatives that drive positive outcomes.
Network Fundamentals, operating systems and Client/Server Environments, Database systems, Python basics, Written
Communications, Computer Security, IT Support Systems, Unix Fundamentals, Cloud Computing, Principals of
Network Security, SQL for Data Management, Computer Forensics I, Ethical Hacking
Successfully managed relationships with a diverse portfolio of clients, resulting in an impressive 95% customer
retention rate over the past year.
Identified opportunitiesfor upselling and cross-selling additionalservices, contributing to a 20% increase in upsell
Spearheaded the onboarding processfor new clients, ensuring a smooth transition and comprehensive
understanding of our products. Collaborated with the product team to enhance onboarding materials, resulting in a
30% reduction in onboarding time.
Demonstrated strong technical aptitude by diagnosing and resolving complex technical issues, leading to a 25%
decrease in escalationsto the technicalsupport team