I am a dedicated professional with a diverse skill set and a strong background in consulting, supply chain management, and hotel operations. My experience at Deloitte in quality assurance consulting allowed me to excel in delivering valuable insights and building trust with clients. As a Supply Chain Manager at Reliable Belgium Supply, I demonstrated my ability to drive profitability and optimize operations. Additionally, my tenure as a Front Office Manager at Hyatt House showcased my commitment to guest satisfaction and operational excellence. With a Bachelor of Science in Hotel and Restaurant Management, Sales, and Marketing, I am well-equipped to bring a unique blend of skills to any team or project.
Conducting quality assurance consulting visits of more than 350 properties annually to meet specific program requirements and expectations under Choice Hotels International guidelines.
Developing and delivering accurate and consistent consultations both orally and through reports. Providing clients with important quality assurance information and use discretion to identify areas where clients’ operations can be improved, consistent with the program.
Preparing nightly reports with accuracy, and punctuation for every quality assurance visit. Establishing immediate relationship with client management at property level during visits to build level of trust when providing advisory feedback.
Managed, established, and implemented costs, and selling price for products with minimum 25% profit margin, and up to 110% on key products
Forecasted inventories and selling numbers for more 10 SKUs and over $60000 in sales monthly using QuickBooks
Collaborated with Belgian suppliers on lowering production costs, and improved profit margin up to 10% over 6 months in 2021
Communicated efficiently with sea shipping broker to ensure products arrive ontime, with unexpected delays.
Planned short- and long-term tasks, managing hotel’s Front Office operations in compliance with brand standard and achieved minimum 80% guests’ satisfaction
Maintained guests’ amenities inventory, managed room rates, specials, packages, programs, as well as watching competition prices
Coached and counsel employees to reflect Hyatt service standards and procedures through various practices, exercises, and role-plays.