Customer service representative with over 5 years experience working in the field. I am Experienced and reliable customer service representative with experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.
Created customer relationships and worked closely with Dental Offices in signing up to sell our whitening system to their patients.
Placed orders and returns.
Answered incoming calls, online chats, emails regarding questions about products and orders.
Placed and verified orders for dental offices, set up shipping, and took payment for whitening orders.
Resolved order discrepancies and order concerns about products with dental offices.
Resolved customer issues using interpersonal skills and conflict resolution techniques
Handled incoming calls, Chats, and emails from customers and assisted them in online shop orders, and questions regarding our products
Processed warranty replacement RMA
Verified order information and approved shop orders for customers.
Responded to emails in the customer service inbox
Recommended and helped locate correct part numbers or specific products based on customer needs
Processed merchandise returns and exchanges
Provide a service by helping customers with their google business profiles.
Maintained customer relationships.
Created and assisted customer with creating a website.
Helping customers with their with their business on google to be top listed business when searched with specific keywords
Answered phone calls, emails, and chats with customers and provided excellent customer service.
Developed insurance quotes, made sales presentations, and closed sales.
Created strong relationships with customers to maintain a high level of client retention and product loyalty.
Grew sales revenues by utilizing phone, email and potential client lists.
Maintained new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
With over 11 years of experience in the financial services industry, I am a driven and motivated branch manager who leads by example and inspires others to achieve their goals. I have a proven track record of delivering exceptional customer service, increasing branch profitability, and managing compliance and operations functions.
My name is Bebe Ibvisayi Lashley. I am an immigrant from Zimbabwe who has lived in the USA for 22 years.
I have operations and management experience in Insurance, Finance, and Logistics, including oversight of up to 20+ staff.
Proactive and results-driven Operations Manager with a strong background in project coordination and business operations. Skilled in personnel oversight, budgeting, training, onboarding/offboarding, and program development, directing key business processes and communication strategies.
