Customer service representative with over 5 years experience working in the field. I am Experienced and reliable customer service representative with experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone.
Created customer relationships and worked closely with Dental Offices in signing up to sell our whitening system to their patients.
Placed orders and returns.
Answered incoming calls, online chats, emails regarding questions about products and orders.
Placed and verified orders for dental offices, set up shipping, and took payment for whitening orders.
Resolved order discrepancies and order concerns about products with dental offices.
Resolved customer issues using interpersonal skills and conflict resolution techniques
Handled incoming calls, Chats, and emails from customers and assisted them in online shop orders, and questions regarding our products
Processed warranty replacement RMA
Verified order information and approved shop orders for customers.
Responded to emails in the customer service inbox
Recommended and helped locate correct part numbers or specific products based on customer needs
Processed merchandise returns and exchanges
Provide a service by helping customers with their google business profiles.
Maintained customer relationships.
Created and assisted customer with creating a website.
Helping customers with their with their business on google to be top listed business when searched with specific keywords
Answered phone calls, emails, and chats with customers and provided excellent customer service.
Developed insurance quotes, made sales presentations, and closed sales.
Created strong relationships with customers to maintain a high level of client retention and product loyalty.
Grew sales revenues by utilizing phone, email and potential client lists.
Maintained new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.