I am a seasoned professional with a strong background in customer engagement, effective communication, and adept administrative skills. I possess the ability to meticulously analyze business content, handle incoming calls with both courtesy and professionalism, and swiftly establish productive client relationships. My proficiency extends to crafting comprehensive reports, impactful business correspondence, and streamlined procedures.
With a keen eye for recognizing opportunities to up-sell and cross-sell, I am skilled in enhancing customer interactions. My proven expertise in yacht chartering and sales is highlighted by consistently achieving sales targets and fostering enduring vendor relationships. Moreover, I excel in overseeing comprehensive charter services, maintaining meticulous records, and serving as a seamless liaison between various departments.
In addition to my experience in the yachting industry, my background encompasses training, supervising, and orchestrating team coordination in the food service sector. I have also successfully executed merchandising initiatives in collaboration with sales teams, showcasing my adaptability and collaborative spirit. My educational foundation is rooted in Northeast High School, Oakland Park, FL.
I look forward to contributing my diverse skill set to new challenges and opportunities in a dynamic work environment.
Evaluate the prospect’s yachting needs and match with product and/or charter management solution Act as the public face of the company and first point of contact for vendors and potential clients Precisely quote pricing to clients, including taxes, add-ons and mandatory/optional fees, and when needed, negotiate costs
Develop relationships with third party brokers and independent vendors in order to maximize bookings
Assist and support the in-house staff/crew placement and follow up on product delivery
Successfully achieve sales targets and objectives
Provide accurate and well informed selection of yachts for charter to clients and expert advice on charter
Point of contact for owners, captains and vendors for all financial, administrative and customer resolution matters
Oversaw charter services from inception to embankment and any post charter concerns with customer Assisting the sales and accounting team in administrative task and handling overflow calls
Prepare proposals and presentations for prospective clients
Managing/overseeing a heavy charter program with various vessels
Maintain an accurate records on payments due, sail dates, contracts to be signed, and pending rescheduling/ cancellations
Liaison between internal departments, boat owners and captains
Processed and monitored payments for charters and vendors
Active participation of the onboarding process and chart briefing to the clients Maintain working knowledge of port rules and up-to-date COVID protocols Generate monthly profit revenue reports for supervising manager
I am a self-motivated, reliable and professional with editing skills and attention to detail.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Hard-working Medicine major currently attending Miami Dade College. Where my enthusiasm and collaborative spirit will be engaged in my workplace.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
