Traveler Support Specialistunis

As a Travelers Support Specialist, I am known for providing exceptional service and seeking solutions-oriented approaches. I am organized and adaptable, able to think on my feet in a fast-paced environment. I am self-motivated and enjoy taking on tasks and projects from start to finish, going above and beyond to achieve success. I have strong communication skills and am comfortable networking and influencing others.

As a top-performing sales professional in my department, I consistently exceed expectations and deliver exceptional results. With a proven track record of success, I am proud to be leading to accomplish becoming a member of our President and now one winner of Century Club, which recognizes outstanding performance in achieving overall goals. Currently, I am surpassing expectations by an impressive 186% over goal. My commitment to exceptional customer service has also contributed to my success, as demonstrated by my consistently high ratings for customer satisfaction, which remain above 90%. In addition to my achievements in sales, I am also a recipient of our office exchange incentive during our peak season. This exciting opportunity has granted me the chance to visit one of our offices in Denver, further expanding my knowledge and experience within our company.

Worked within our operation’s emergency response team after hours to ensuring our Group Leaders and their travelers have a flawless experience abroad. As we have all experienced travel can be unpredictable and our groups are not immune to unexpected events. Some things I’ve had to respond to are from a missed flight to a lost passport. By leveraging collective knowledge, quick thinking, and problem-solving abilities, I’m able to respond swiftly to emergencies, effectively manage crises, and offer timely solutions.

As a Capacity Procurement Representative, I was responsible for negotiating with carriers to meet revenue and profit margin goals and facilitate appropriate business relationships. I also managed all freight in transit by obtaining updates from carriers and drivers to ensure on-time delivery. I proactively communicated service failures to internal support teams to minimize service failures, promote on-time service, and ensure safety. I tended loads and optimized service through the Carrier 360 platform and served as an assistant project leader or point of contact for special projects with customers such as Amazon Kitchen, Tesla, Rivian, FIJI, and UPS.

As assistant manager, I was responsible for providing close supervision and training to lifeguards, maintaining a clean and safe environment for swim participants, and enforcing all rules of sanitation and care of the pool as required by State Law. I also led structured swimming lessons for young children in the evenings and resolved any non-routine issues while always maintaining a professional manner. Additionally, I used social media platforms such as Facebook and Instagram to keep customers informed about scheduling and events at the pool.