Analytical and results-driven professional with experience using data to inform decisions and enhance client communication. Skillful in acquiring data from data sources, cleaning and analyzing data, and creating and validating meaningful reports. Highly organized and skilled in interpersonal communication. Improves processes to maximize productivity and streamline cross-functional collaboration.
Led investigation process by initiating file preparation, conducting investigations, and balancing caseload
management for 1000+ cases.
Reduced juvenile intake paperwork processing time by 50% in 6 months.
Monitored and supervised up to 10 juveniles at a time in a detention center.
Recommended process improvements to troubleshooting procedures and kept appropriate documentation that increased productivity by 20%
Set up equipment for over 15 employees’ use, ensuring proper installation of cables, operating systems, and
Restored performance by completing basic repairs of hardware, software, and equipment increasing customer satisfaction by 10%.
Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).
Worked collaboratively with peers to present trends regarding website issues and customer requests decreasing complaints by 30%.
Directed data entry and payroll maintenance for over 30 team members to enable transparent administrative scheduling and quickened service coverage.
Facilitated and administered payroll for over 30 employees; maintained time sheets, calculated accumulated vacation and sick leave hours, printed and distribute checks for employees.
Executed the scanning and auditing of approximately 500 files per week to ensure the accuracy of client information.
Completed data entry for customer orders, invoices, and shipping documents with a 98% accuracy rate