Customer Service Professional

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
Spanish
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About me

I am a highly experienced customer service professional familiar with fast-paced work environments and learning new skills/processes quickly and independently. I excel in work where I can make an impact and I enjoy feeling like the work I do makes others’ lives easier. I also love board games, watching Survivor, and hanging out with my two orange cats!


Professional area



Education

August 2021-May 2023 MBA, Business Administration @ Southern New Hampshire University
August 2016-May 2019 BFA, Musical Theatre @ Roosevelt University - Chicago College of Performing Arts
August 2015-May 2016 no degree @ University of South Florida
August 2011-May 2015 High School Diploma @ Jesuit High School Tampa

Experience

January 2022 - Present Client Services Representative @ Kastle Systems

• Client service role for property technology & access control/security systems
• Resolve high volumes & high priority inquiries from domestic and international clients
• Trained multiple team members on various tools/platforms/products
• Manage multiple reports/monitor system status for regional sites
• Regularly coordinate with cross-functional/cross-regional teams

June 2019 - December 2021 Client Service Trainer/Client Service Leader @ Floyd's 99 Barbershop

• Fast-paced leadership role with emphasis on training employees throughout Chicago area
• Assisted regional manager in re-training and supporting multiple underperforming shops
• Managed employee schedules and product orders
• Outperformed in sales incentives throughout employment

April 2018 - June 2019 Childcare/Special Event Staff & Camp Counselor @ Lakeshore Sport & Fitness

High energy, variable position requiring daily adaptability and strong communication and
organizational skills to complete cross-functional objectives

Summer 2016 - Summer 2017 Merchandise Ambassador: Games/Gift Shops @ Busch Gardens Tampa Bay

High volume roles focused on generating positive guest interactions, completing sales incentives, thorough brand knowledge, strong emphasis on communication skills

January 2016 - February 2016 Sales Team Member @ The Walt Disney Company - The Lion King National Tour

High-volume sales role focused on sales incentives, accurate & fast-paced service, rapid acquisition of product/software knowledge


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