Communication Marketing and Copywriting

Develop marketing, scheduling, and budgeting for social media plans per quarter.

Review, proofread and edited final copy for accuracy and oversee media production.

Produce original, creative content and copy for promotional advertisements and marketing materials.

Write internal and external social media outreach posts on both informational and promotional topics.

Collaborate with management and fellow supervisors to organize operations and achieve demanding schedule targets.

Communicated with passengers to assess and address individual needs, providing timely and quality support as needed.

Engaged in casual conversations with individuals to assess and analyze behaviors Discretely analyze and observed behavior and demeanor of travelers and staff to screen for suspicious actions.

Operated security equipment at screening checkpoint.

Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.

Educated passengers on safety procedures and provided assistance to disabled passengers.

Recommended appropriate services to customers and helped overcome objections with persuasive communication style.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Greeted customers, helped locate merchandise, and suggested suitable options.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.