Career-orientated individual seeking employment where I can utilize my experience and capabilities while acquiring new skills and contributing to the achievement of organizational goals. Demonstrated proficiencies in time management, leadership, and problem-solving. Substantial experience in customer service with recent emphasis in performance evaluation, quality assurance.
Provided real-time support and gave clients helpful solutions to assist them with their issues.
• Answered questions about products with up-to-date knowledge of sales and store promotions.
• Assisted customers with account inquiries through telephone calls and emails with a 92% resolution rate.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Handled disputes leading to a reduction in complaints and an increase in customer satisfaction.
• Eliminated customer complaints by 53% through effective problem-solving and training staff.
Created loyal clientele with friendly interactions and consistent appreciation.
• Handled currency and credit transactions smoothly and accurately.
• Mastered a POS (Point of Service) computer system for order taking.
• Assisted management with inventory control.
• Resolved complaints promptly and professionally.