HR/Talent Acquisition Coordinator

• Coordinate and schedule phone screens, on-site interviews, and video
conferences.
• Generate Offer Letters
• Initiate and monitor background checks.
• Working efficiently within the Workday Applicant Tracking System (ATS).
• Maintain a positive rapport with hiring managers throughout the recruitment
coordination process to achieve client satisfaction and to help meet
service-level agreements from a recruitment perspective.
• Post jobs to niche job boards or other marketing venues as the recruiting
team requires. May also provide due diligence on job boards and make
recommendations on potential sourcing leads
• Prescreens resumes/candidates and presents qualified candidates to hiring
managers for further consideration, ensuring that candidates meet
the experience/education requirements for the role and are aligned with
PTC’s culture and values.

• Support employees’ and internal stakeholders’ inquiries about benefits
processes, policies, and issues.
• Manage inbound employee inquiries, identify needs, process necessary
transactions in Workday, Salesforce, and other systems, and escalate issues
or re-assign inquiry, as required; conducting outbound calls or emails
for issue resolution and follow-up, if required.
• Maintain a commitment to our service level agreements (SLAs) around
responsiveness and customer satisfaction.
• Maintained detailed and accurate documentation in the request tracking
system (Service Cloud), HRIS (Workday), and benefits administration tool
(WTW).
• Maintain knowledge and adhere to all government policies and standards
(e.g., HIPAA, ERISA, IRS, DOL, Section 125, etc.)
• Execute employee Perks programs by answering employee inquiries for
“baby cash,” daycare, and gym/wellness programs.

• Responsible for maintaining patient health records in compliance with HIPAA regulations; responded to medical records requests in accordance with company policy and federal and state regulatory requirements.
• Process payments and respond to medical records inquiries; escalate cases to appropriate management personnel to ensure patient satisfaction and compliance.
• Collaborate with management to develop effective practices; provide support with the implementation of records management policies and procedures.

•Process referrals from primary care providers for specialty in a timely manner, prioritizing the referrals according to defined levels of urgency, scheduling member appointments as necessary, and communicating referral information to patients.
•Coordinate the process of referring patients to appropriate clinics. Communicate with patients to ensure follow-through with referrals.
•Prioritized workload and maintaining an organized workspace.
•Work independently and unsupervised, maintaining a superior work ethic.

Schedule new and established patient appointments for our Cedar Park, Georgetown and Round Rock locations on average 30 to 40 patients per day, Triage Medical Assistant Calls, Voicemails, Referrals, Scanning, Filing, and Faxing