Customer Service Representative

Rate, USD
Not specified
Work schedule
Full Time, Part Time,
Language skills
English, Spanish
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About me

I am a full time student looking for a part time position. I have 3+ years of experience in customer service via in person, on the phone, and email. I enjoy being able to assist people with any questions and concerns. I am a very responsible, outgoing, fast learner, and caring person.


Professional area



Education

08/2017- 05/2021 Diploma @ Western High School
08/2021- Present Bachlors Degree @ Cypress College

Experience

12/2021-08/2023 Member Service Advisor @ Nations Benefits

Assisted with taking up to 70 back to back calls with members regarding their health plan benefits

Assisted with any questions or concerns with members via email

Properly assisting members with grievances and following up with members once I have found a solution.

Card services experience and going over transactions when asked to. Going through fraud procedures when needed

Placed OTC and Healthy grocery orders over the phone and provided members with confirmation numbers and tracking number.

Assisting members with requesting new benefit cards and explaining their benefits.

Sending and receiving 100+ emails daily.

Using Genesys and Microsoft software on a daily.

Assisting with card issues and finding a right solution.

Helping with FRAUD issues and directing to the right departments

Training new hires with the correct information on how to become a proper MEA

Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Opened customer accounts and provided deposit and withdrawal receipts. Verified customer identification and documentation for compliant transactions.

02/2021-12/2021 Recruiter/ Front Desk Receptionist @ Connect Staffing

Assisted customers with creating accounts, mainly Spanish speaking customers

Making sure I am getting deep into customers work history to make sure the position is the right one for both candidate and company.

Giving customers their weekly checks

Recruiting the right customers for the correct positions

Monthly inventory checks for the whole office.

Maintain a positive attitude and calmly respond to customers’ complaints

Open new customers account

Experience on Microsoft and Excel

Kept records of inquiries, complaints and comments.

Provided language translation services for customer service inquiries.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Sorted and delivered mail and packages upon arrival to correct staff members and departments


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