I am known by my managers and colleagues as a professional with a dedicated focus on achievement as well as a creative outlook to identifying and solving issues. Some additional key highlights of the benefit I will bring to your organization include the following details:
-Proven track record of excellence in devising and deploying strategies to optimize revenue generation.
-Possessing high level experience in planning and implementing robust operational strategies/plans to reduce customer response time and optimize level of customer satisfaction
-Demonstrating value-added skills in troubleshooting issues, evaluating technical alternatives, and recommending solutions to maximize system performance.
Oversaw the order fulfillment process including order input, administration, and implementation for accounts that consisted of 5,000+ Students.
Reviewed Processes and Policies and recommended changes that would improve accuracy, and decrease order turnaround time to ensure a more optimal customer experience.
Collected routine information, word processing routine documents such as correspondence and forms, and inputted data into databases and spreadsheets.
Troubleshooted, resolved, and escalated customer, and employee queries and issues regarding order fulfillment.
Assigned work tasks to staff, ensuring they are shown appropriate methods and procedures.
Cultivate and nurture relationships with customers ensure repeat and referral business. Engaged customers in positive conversations to uncover requirements and recommend products/services accordingly, resulting in securing sales.