Currently working for a property mgmt. company in the recurring services department. I work with over 60 vendors for our lawn service needs. I manage over 22 communities and handle 400,000 plus in processing invoices.
General Classes
Business Administration w/ concentration in Office Management
Auditing the lawn list for 22 markets and 130 communities to distribute to the vendors for
service
● Create Purchase orders for lawn vendor and pond vendors
● Process 80 plus invoices daily totaling over $300,000
● Inform vendor’s when insurance has expired
● Create and update google docs to keep track of number of lots and vendor information
● Confirming vendors insurance is up to date
Handle 60+ customer interactions per day, giving detailed polite service to ensure
customer retention satisfaction.
● Collect data such as customer name, address and phone number
Project Lead for 7 different projects resulting in sorting and routing 15 crews for
efficiency.
● Maintain a high-volume workload within a fast-paced environment
● Multi-tasked systems while providing service and resolving customer issues or
concerns.
● Set up dates for installation.
● Maintain communications with the Field Managers and Project Managers when needed.
● Troubleshooting the system if needed
I’m an energetic team player who enjoys helping people with tasks/projects to complete in a timely manner.
Hello! My name is Brandon – I’m a Customer Success professional with over 8 years of experience in customer-facing roles.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
