Customer service representative

Rate, USD
Not specified
Work schedule
Part Time,
Language skills
English
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About me

I am well versed in many customer service positions. Most of my past careers have included assisting customers through live chat as well as over the phone. I work very well independently, and I am self motivated.


Professional area



Education

August 2019 to December 2020 Credits towards psychology and chemistry degree @ Wayne State University

I unfortunately did not receive a degree due to mental health issues, but I am looking to continue my education in the future.


Experience

April 2016 to June 2019 Library Page @ City of Grosse Pointe Woods public library

• Organizing and shelving books according to the Dewey Decimal system • Assisting patrons with questions about book locations
• Meeting all assigned work goals and tasks
• Assisting in youth activities

June 2019 to January 2021 Front Desk Receptionist @ Wayne state Advising Department

• Scheduling electronic appointments with students and their designated advisor • Answering phone calls and transferring them to the correct department
• Escorting guests to requested locations on campus
• Drafting college newsletter during virtual classes
• Locking/opening the office

April 2021 to August 2021 Hotel Front Desk Clerk @ The Inn on Mackinac

• Checked guests in and out, assigned rooms, and processed payments.
• Maintained occupancy records, confirmed or changed room reservations, and provided information about the hotel’s policies and services.
• Organized transport services for guests at their request.
• Kept in contact with porters to locate luggage
• Provided information on the island’s current activities, restaurants, and bike rental
• Managed the coffee bar within the hotel which included closing and opening, handling money, and filling out orders accurately

March 2022 to present Receptionist @ The Patient Station

• Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis
• Educating myself with new cannabis products on the market, terpenes and cannabinoids as well as their effects, and the latest industry trends through research
• Very familiar with Dutchie POS and e-commerce
• Educating customers on the safe use of their selected cannabis products.
• Checking customers’ identification documents to verify that they are of legal age.
• Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.


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