Detailed Client Service Associate, who’s known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Effectively manage and successfully deliver resolutions that produce high levels of customer satisfaction for 30+ cases weekly.
Update pertinent customer information in the customer service system/CRM (Salesforce) during and after each support fix.
Monitor and analyze usage data, identifying trends, and finding opportunities to improve for 20+ monthly accounts.
Build and maintain strong relationships with sales representatives by understanding their sales goals and identify opportunities for growth.
Answered 150+ inbound calls per week and directed them to individuals or departments.
Reviewed account and service histories to identify trends and issues.
Exceeded company productivity standards on a consistent basis.
Recommended improvements to products and services to agents.
Set up and activate customer accounts.
Secured client retention by driving service and product benefits, features, and recommendations around clients’ needs.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Drives business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership, the execution of Francesca’s® training programs, and continuous coaching on and off the sales floor.
Performs and supervises boutique opening and closing procedures including bank deposits and securing the boutique.
Lead, develop, and coach team members to reach their fullest potential and prepare them for the next level of responsibility by utilizing company tools.
Gathered and organized important paperwork related to compliance, office needs, and client documents.
Received and processed product returns and coordinated disposal of defective or broken items.
Met with customers to help with selecting merchandise, finding accessories, and completing purchases.
Fostered relationships with customers to expand customer base and retain business.
Built and maintained relationships with peers and upper management to drive team success.