A former high school teacher seeking a new challenge in an equally rewarding career. An ardent follower in the business philosophy of Simon Sinek, the leadership stylings of Jon Gordon and Jocko Willink, and the perspective of Inky Johnson.
Designed and produced original social media posts for companies in various industries | Created email marketing newsletters in Mailchimp and Constant Contact | Edited and optimized blogs | Updated WordPress websites for SEO optimization | Provided QA feedback to peers | Guided clients on best practices for online written reviews | Revised internal standardized communication to clients | Created Google Business Profile accounts for new clients | Monitored Google Analytics for anomalies
Actively engaged in conversations with all customers to fully understand their needs and wants | Offered complimentary quotes to prospects across multiple lines of insurance, including: auto, home, renters, life, and watercraft | Explained and differentiated coverage options | Sold personal lines | Maintained up-to-date knowledge of new products, carriers, and the general insurance market | Followed-up with leads and prospects
Developed procedures to streamline claim handling efficiency | Led incentive programs that enhanced team-building and collaboration | Investigated disputed accident claims: liability, coverage, and first-party injuries | Researched state laws and company contracts when applicable | Effectively communicated with policyholders, claimants, attorneys, and other interested parties | Managed multiple operating systems | Determined fair and proper settlements
Implemented agreed upon communication standards between staff and staff-to-parent, and held coaches accountable when necessary | Constructed game schedule with colleagues | Coordinated with local church for available gym space | Planned practice schedule in partnership with other school activities and events | Consistently communicated with school administration
Selected to participate in the Literacy Design Collaborative funded by the Bill and Melinda Gates Foundation | Introduced Internet-based learning and communication platforms | Provided secondary historical content for students through standards-based instructional practices | Established clear learning objectives for all units and lessons | Guided the learning process toward achievement of curriculum goals | Effectively managed the inclusion classroom environment | Disaggregated test scores to successfully prepare students for future lessons