Customer service

Rate, USD
Not specified
Work schedule
Full Time, Contract, Part Time,
Language skills
English
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About me

A results-driven and customer-centric professional, I excel in delivering exceptional customer service and optimizing team performance. With a history of consistently exceeding satisfaction benchmarks and achieving sales targets, I possess a proven ability to address concerns and provide efficient solutions. My adeptness in team coordination, problem-solving, and resource allocation ensures seamless operations even in dynamic environments. Focused on fostering positive relationships, I am committed to maintaining the highest standards of professionalism. My track record of driving customer satisfaction and operational excellence positions me as a valuable asset poised to make an immediate and impactful contribution.




Education

Sept 2019/ June 2023 Diploma @ Quincy high school

Experience

02/23 Customer Service Representative @ Walmart

Provided exceptional customer support.
• Handled high customer satisfaction, addressing concerns and providing efficient solutions. • Maintained professionalism and recorded customer interactions in CRM system.
• Collaborated with teams to escalate and resolve complex issues.
• Processed orders, returns, and exchanges accurately and efficiently.
• Consistently exceeded performance targets for customer satisfaction and resolution rate.

08/22 02/23 Crew operator @ Chipotle

Effective management of diverse teams, optimizing crew performance and workflow efficiency. • Ensured adherence to safety protocols, resulting in a secure work environment.
• Demonstrated expertise in communication, problem-solving, and resource allocation.
• Successfully executed complex projects, maintaining strict deadlines and quality standards.
• Cultivated positive relationships among crew members, motivating them to achieve exceptional Results.

08/20 07/22 Retail sales representative @ Primark

Exceeded sales targets through strong customer relationships and product knowledge.
• Identified customer needs, recommended suitable products, and achieved revenue growth.
• Managed inventory and organized merchandise displays for an appealing shopping experience. • Contributed as a dynamic team player with excellent interpersonal skills.

09/19 09/21 Guest service representative @ Boston Market

• Prioritized customer satisfaction by resolving inquiries and delivering exceptional experiences. • Mastered interpersonal and organizational skills, facilitating seamless check-ins and check-outs.


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