Senior Director Talent Strategy and Operations

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

Accomplished HR professional with over 10 years of experience in entrepreneurial/start-up environments. Creative solutions-oriented change agent with a track record of partnering with business leaders to drive results. Experienced in leveraging data insights and analytics to drive culture and talent initiatives. Thrives in a fast-paced, growth environment where she can simultaneously build and execute scalable people initiatives and programs. Well-versed in strategic and workforce planning, performance management, talent acquisition, talent management and development, engagement and retention, relationship management, and employee relations.


Professional area



Education

2013/2015 Master’s in Business Administration @ Providence College
2009/2013 Bachelor of Science | International Business: Finance & Spanish @ Bryant University

Experience

2022/Present Senior Director Strategy and Operations @ reacHIRE

• Conducted comprehensive analysis of client needs and talent market dynamics to develop a compelling business case for a new direct hire placement service
•Designed and executed a go-to-market strategy for the direct hire service, which included developing contracts, updating the company website, creating marketing content, and implementing sales drip campaigns
•Led sales efforts for the direct hire service, resulting in the successful closure of three deals to date. Oversaw the recruitment team responsible for direct hire requisitions.
•Revamped the sales deck and pitch process, focused on helping clients achieve their diversity, equity, and inclusion(DEI) hiring and retention goals
•Implemented new inbound and outbound sales processes, leveraging advanced tools such as HubSpot and LinkedIn Sales Navigator. Trained the team on the best practices for using these tools to increase sales effectiveness
•Developed and managed return-to-work business KPIs and performance dashboards, identifying areas of opportunityand creating action plans in partnership with Senior Leadership.
•Prepared quarterly presentations for the Board of Directors, showcasing the company’s goals, progress, and go-forward strategy

2020/2022 Director Client Success @ reacHIRE

• Oversaw the delivery of Return-to-Work Programs for a portfolio of clients, including Fidelity Investments, Citi, T-Mobile, Wayfair, Inmar, and Schneider Electric. Over a three-year period, successfully scaled programs by 3x.
• Developed program launch and execution strategy in partnership with client’s HRBPs, Talent Acquisition, and Business Leads to ensure successful program delivery
• Managed client relationships, keeping internal and external stakeholders up-to-date on key milestones, pain points, and outcomes.
• Led an internal team responsible for executing program strategy, including recruitment marketing, talent sourcing, onboarding, HR ops and administration, coaching and development
• Identified and implemented best practices for program management. Developed a playbook to streamline client intake, created reporting and analytics dashboards for clients and internal partners, and developed a high-quality program experience to be delivered and scaled through reacHIRE’s SaaS platform, Aurora
• Assisted with the integration and rollout of the Aurora platform, which offers asynchronous learning and connection, helping to improve program delivery and outcomes
• Created and facilitated the first weeklong virtual onboarding and training experience across various regions, receiving a 9.9NPS score. Helped develop the learning and development curriculum for the return-to-work program, ensuring that participants received the training they needed to be successful
•Built reacHIRE’s first alumni program, leveraging the expertise and connections of program participants to help attract new talent. The alumni program also provided ongoing opportunities for professional development, helping participants stay connected to reacHIRE and further their careers

2019/2020 Program Manager @ reacHIRE

•Spearheaded the Resume Program at Fidelity Investments, collaborating with talent leads to attain DEI hiring targets
•Directed a team of sales, marketing, and talent acquisition professionals, driving successful programs
•Oversaw onboarding, training, and career coaching of a diverse group of 43 individuals across 6 locations and business functions, earning a 98% NPS score for participant satisfaction with my management and coaching
•Facilitated client meetings to report on crucial program metrics and implemented continuous improvements to ensure Returners met their performance goals, resulting in an average of 87% of program participants securing contract or full-time employment post-program

2018/2019 Senior Associate Human Resources @ Bain Capital

• Partnered strategically with Bain’s Real Estate and Life Sciences businesses to drive organizational effectiveness, employee development, and team culture initiatives, including talent acquisition, performance management, and succession planning
• Spearheaded successful change management efforts to improve organizational performance, such as aligning junior
investment staff to mid-year performance cycle and creating an additional reporting layer to bridge skills gap
• Led talent acquisition efforts, hiring and vetting 17 new employees for both businesses
• Navigated complex employee relations issues, including separations, immigration, and parental leave, with empathy and professionalism
• Developed and implemented HR solutions that supported the company’s growth and evolution, such as designing and delivering efficient Life Sciences and Real Estate training programs for new hires to accelerate their integration into the investment life cycle

2015/2018 Senior Recruiting Specialist @ Fidelity Investments

• Devised and implemented recruitment strategies to fill critical needs in operations, technology, and strategy consulting, hiring 70 associates ranging from entry to senior level. Tracked business unit headcount to ensure alignment with business goals and optimized recruitment efforts accordingly
• Spearheaded the development of a comprehensive onboarding program for college hires, conducting internal and external benchmarking and defining three key program principles: creating excitement, building connections, and offering online resources. This initiative led to higher retention rates and improved overall new hire experience
• Analyzed year-over-year feedback from new hire surveys to identify trends and areas for improvement across recruiting, onboarding, and compensation. Developed actionable recommendations to enhance the prospect experience
• Identified opportunities for improvement in employee engagement through an in-depth analysis of survey feedback. Developed and delivered MBTI training to over 150 associates, and recommended additional initiatives, including pre-hire
training and an upward feedback process, to further enhance engagement and support career growth
• Conducted a thorough assessment of Fidelity’s capabilities to promote career vitality as part of a consulting engagement. Leveraged assessment results to develop a 3-5-year career vitality plan for the firm, including the implementation of skills based job descriptions to foster growth and development among associates


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