Customer Success / Service / Risk

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Full Time,
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About me

Talented and results-driven professional with a strong track record in customer success and account management. With over 6 years of experience in Account Planning and customer retention, I excel at proactive planning and effective client support. History of achievements, including consistently high NPS scores and recognition for outstanding performance at PNC Bank. Multiple Sales and Team Manager awards at Execustay Corporate Housing. In her current role as a Quality Analyst at PNC Bank, I have been instrumental in improving team performance by 20% through meticulous audits and risk evaluations. Christina is highly skilled in time management, cross-functional collaboration, and both written and verbal communication.


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March 2022 Quality Risk Analyst @ PNC
March 2021 - March 2022 Loan Processor @ PNC
December 2020 - March 2021 Mortgage Processor @ TIAA
2011 - 2020 Account Manager / Operations Lead @ Execustay Corporate Housing

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