Talented and results-driven professional with a strong track record in customer success and account management. With over 6 years of experience in Account Planning and customer retention, I excel at proactive planning and effective client support. History of achievements, including consistently high NPS scores and recognition for outstanding performance at PNC Bank. Multiple Sales and Team Manager awards at Execustay Corporate Housing. In her current role as a Quality Analyst at PNC Bank, I have been instrumental in improving team performance by 20% through meticulous audits and risk evaluations. Christina is highly skilled in time management, cross-functional collaboration, and both written and verbal communication.
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Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Resourceful Engineering Program professional with a strong emphasis on cloud security and integration. Proven experience in building and nurturing stakeholder relationships, leading diverse projects, and driving solutions that exceed client expectations.
In my first 3 months at Dupont Practice Management, I developed a system to take insurance claims rejections down from 151 to less than 15. This was sustainable and rejection numbers remain below 15 currently.
I am a dynamic and results-oriented professional with a strong background in project management, client success, and technical analysis. Holding a Bachelor of Arts and Science from the University of Ottawa.
