Customer Success

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
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About me

Dependable administrator with experience in planning, tracking, updating, and driving projects. Seeking a position where my strong organizational and communication skills will be used in a dynamic leadership position. I have strong critical thinking skills along with the ability to work in a team environment, function independently and multi-task. Focused on details and proficiency in Microsoft Office Suite and Salesforce.

Professional area


May 2014 Bachelor of Psychology @ University of Hartford


Sept 2022-July 2023 Catering Sales Manager @ DHG Hotels

Performing research and analysis to identify business opportunities
Coordinating catering staff
Liaising with potential clients
Negotiating with suppliers and other external parties
Overseeing the sales performance of the company
Producing progress reports and presentations as needed
Finding new clients

July 2021-August 2022 Concierge @ Tillengers

Customer-focused and proactive mindset to deliver personal service to residents and guests.
Provide knowledgeable information about property, operations, and procedures to residents, guests, commercial occupants, and vendors.
Responsible for documenting and maintaining records of activities and detailed interactions
Manage deliveries, properly logging items in and out of secure areas.
In direct communication with Property Management in response to any property concerns.

August 2019-July 2020 Community Engagement Coordinator @ BUILD Boston

Recruited and retained a diverse pool of Mentors.
Promoted social media campaigns for recruitment.
Co-facilitated and created Mentor Training programs, and Webinar events.
Collected and managed Salesforce database.
Created and maintained LinkedIn Mentor Network

July 2016-August 2019 Patient Service Representative @ Spaulding Rehabilitation Hospital

Completed patient intake.
Set up, maintained, and discharged medical records.
Scheduled/rescheduled patient appointments.
Oriented new patients and coordinated additional services as needed.
Completed other administrative duties as assigned to support coworkers and other staff.

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