Customer Success Representative

Rate, USD
Not specified
Work schedule
Full Time, Contract,
Language skills
Hire me

Hire me

Jobicy Account
You need an employer account to access the resume database.

About me

● Recognized as a reliable, positive and energetic project management professional with excellent communication, leadership and problem solving skills.
● Over 6 years experience in project management fields and over 13 years experience in customer resolution.
● Well versed in various disciplines including CRM management, JIRA, event planning, telecommunications and more.


May 2025 Bachelor's @ CSU East Bay

Business Administration (in progress)


June 2021-March 2023 Customer Experience Representative @ KYTE SYSTEMS

Kyte, San Francisco, CA
Customer Experience Representative
Jun 2021 – Mar 2023
● Maintained customer relationships and inquiries through various telecommunication systems and CRM platform; problem solving via 80-120 messages and up to 50-60 calls per day
● Tracked and helped improve failure points, gather feedback, and communicate user feedback in order to improve standard operating procedures.
● Collaborated weekly cross functionally within the organization, highlighting areas of improvement customer insights, and growth opportunities
● Drove customer satisfaction and happiness using superb and informative customer servicing in fast paced start-up environment

May 2018-April 2022 Operations Associate (PT/Contract) @ Sephora

Operations Specialist (Part-time,Seasonal)
● Maintained standards and service to customers, assisting in various inquiries and being well versed in product knowledge.
● Completed daily processing and organization of damages, testers, and known theft inventory
● Ensured all shipping and receiving activities are completed and executed within the store in a timely manner
● Maintained visual standards of store and reported missing or damaged inventory to Operations Managers
● Maintain and organize the backstage area as needed

Nov 2019-Present Project Manager (Remote, PT/ As needed) @ LinkName (Uzo Universe)

● Interfaced primarily with the development team to facilitate the success of various projects in the development lifecycles.
● Introduced new workflows utilizing various technologies to meet our KPIs effectively.
● Utilized JIRA and Trello heavily to create various epics, stories, tasks and subtasks for the
various projects.
● Communicated updates to stakeholders on a weekly basis.
● Responsible for a 78% increase in productivity and task completion within the various

Oct 2018 - Nov 2019 Junior Project Manager @ Pepp Digital Global Media Consultants

● Assisted the lead project manager with various tasks utilizing technology such as Asana and Trello
● Provided key ideas and implementations based on emerging technologies that were proven to be industry standards
● Recognized as talented and versatile project manager and was given more challenging tasks as a result
● Interfaced with various members of the C Level suite via presentations and direct face to face meetings

Mar 2016 - Jan 2017 Project Manager Trainee @ Year Up/LinkedIn

● Utilized Agile as a Scrum Master to conduct and facilitate mock projects
● Facilitated meetings of various teams bi-monthly
● Utilized JIRA heavily to create various epics, stories, tasks and subtasks for the various
● Developed case studies from existing clients to aid in product evolution, client sales and
company revenue; managing projects involving Lynda sales and product development
● Performed excellent organization and time management skills
● Educated clients on how to use the Lynda platform

Recommend this talent

Recommend this specialist