Hospitality professional with 5 years of experience in multiple leadership roles in all hotel aspects to include, sales, marketing, operations, catering, F&B with a solid background hotel opening, branding development and transitions in destinations across the US & Haiti; to include beachfront resorts, luxury & convention properties. Expertise encompasses in project management, sales in all markets, marketing & social media strategies, community outreach, event planning and volunteering.
Designed a training binder that consisted of 5 sections including practice activities, policies, food safety guidelines, Cleaning F+B Public Spaces, appropriate verbiage.
Reliably took care of all assigned high-end VIPs and celebrities.
Trained over 30 new employees the proper way to do the set-ups, time management and uniform etiquette.
Fulfilled all executive assistant duties for 2 top executives. Managed complex calendars, facilitated communication and logistics.
Seamlessly managed travel arrangements, both domestically and internationally, accompanied by detailed itineraries.
Created posts, reels/videos and stories on social media channels that engage with our audience; analyze and report on the performance of all channels and make recommendations for improvement, creating a positive ROI.
Collaborated with front office manager to create an anonymous feedback project for team members to share work environment concerns, express ideas of improvement and facilitate ways to reduce Workload stress and burn out by 30%.
Reintegrated Guest Relations to Front Office following the influx of business demand which included setting up amenities for guests, completing arrival VIP reports and offering assistance with planning upcoming stays.
Complete daily tasks of monitoring reports, blocking rooms and creating a unique guest experience.