Administrative Support Specialist

Rate, USD
Not specified
Work schedule
Full Time,
Language skills
English
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About me

Administrative Professional with over 15 years of experience managing client-centric business operations, interested in a position with a socially-enterprising, mission-driven organization, with proven success leveraging individual and organizational strengths.


Professional area



Education

2023 - Present Google Project Management @ Coursera
2022 Online Business Management @ The OBM Institute

Obtained Certification

2015 Small Business Set-Up @ GA Piedmont Technical College

Experience

2023-Present Business Manager / Operations Support Specialist @ KM Sayles

• Ensuring the smooth operation of multiple department initiatives and interdepartmental projects as required.
• Consistently communicating with the C-Suite to ensure up-to-date information on upcoming internal/external commitments and responsibilities.
• Facilitating travel logistics coordination, including travel itinerary, hotel accommodations, and transportation.
• Engaging in critical recruiting moments, including scheduling, requisition management, (including drafting role approval forms), providing support in attracting, sourcing, and screening candidates by leveraging various recruitment channels, reference verifications, drafting offer letters and onboarding.
• Creating SOPs and project plans, with clear deadlines and deliverables, to mitigate business risks and improve overall business operations.
• Developing and cultivating relationships with both current and future customers through effective communication and exemplary interpersonal skills.

2013-2023 Executive Assistant / Project Manager @ KMS Virtual Executive Assistance

• Led and coordinated a wide range of projects, programs, and initiatives for small business owners, spanning multiple functions. Handled a wide variety of administrative tasks, including coordinating complex schedules and managing day-to-day activities. Proactively managed and prioritized calendars and itineraries to ensure the most effective use of lead time.
• Performed multiple accounting tasks, including creating expense reports, purchase orders, and managing bookkeeping as required. Managed and monitored client KPIs to ensure deadlines were set and achieved and took corrective action to improve operational efficiency when needed.
• Streamlined operations by developing and overseeing project plan implementation, prioritizing daily tasks, maintaining distribution lists, and processing expenses.
• Facilitated meetings for professional development via Google Meet, Zoom, GoToMeeting, and FreeConferenceCall.com.
• Directed social media campaigns and created newsletters utilizing Vertical Response, Constant Contact, and MailChimp.
• Assisted a local beauty-oriented small business owner with her rebranding and social media marketing, which led to a 45% increase in her FB reach, within six (6) months.
• Helped an education-focused non-profit streamline their lead generation process, resulting in more successful contact/program implementation.

2010 - 2012 Office Administrator @ Global Health Council

• Maintained the schedule and calendar for the CEO, CFO, and COO, setting up appointments, meetings and travel arrangements. Served as the Internship Coordinator, where I oversaw program creation and development, to include marketing, recruitment, onboarding, training, and the For Credit process.
• Liaised between both internal and external customers, to include members of Congress, NGOs, and other Non-Profit organizations. Streamlined operations by prioritizing daily tasks, including phone coverage, maintaining distribution lists, and processing expenses. Served as the Volunteer Coordinator, Logistical Assistant, and Exhibitions Coordinator for the 2010 and 2011 Global Health Conference.
• Transitioned the organization’s Health Administration maintenance accounts to one entity, saving the organization approximately $8,000 annually.
• Updated demographic information with health insurance providers, saving the Council approximately $23,000 in four months; as 401(k) Administrator, ensured compliance with all local and Federal requirements regarding payments.


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